Monthly Archives: August 2015

Overview Thumbnails and Other Updates

Updates

 

New this week: A slew of small enhancements, and one biggie.

One feature everyone has been asking about is a better way to preview your entire tree. So our engineering team went deep into the lab, and created a new Thumbnails Overview.  This layout allows you see every node in your entire tree, display them at various sizes, and edit. It’s a really handy way to proof your work. And it’s fun to play with too.

You can get to the new Overview Thumbnails from the Overview page, or just go here.

Here’s a snippet of how Thumbnails appears:

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In addition to Thumbnails, we’ve done a few smaller enhancements, including:

  • Updated Compare Trees tool.
  • Email Nodes offer secure delivery of session data (HIPAA Compliance).
  • Scoring Nodes now appear as a node type in Designer.
  • Updated and better organized FAQ.
  • Snapshots now properly save scoring data.
  • Copy Tree now copies everything, including scoring and other data.
  • Import and Export use improved JSON format.
  • Permalink option for linking directly to any node in a tree. (Great for SEO, or sending customers directly to a node.)
  • Popular Nodes report sorts by popularity.

We rely on you – our customers – to help make Zingtree better and better. So keep sending us your feedback!

Zendesk Agent Scripting Update: Improvements for Inbound Callers

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We’re continuing to see traction in our call center business, especially among Zendesk clients. We recently had to find a way to keep the questions and answers tracked by Zingtree associated with a NEW ticket.  Zendesk didn’t have a way to permanently attach an identifier to a ticket so we could link the session data to it, so we had to create our own solution. This is especially handy for organizations that have inbound calls, or have agents create new tickets within Zendesk.

Version 5 of the Zendesk Agent Scripting app can be downloaded here.

Please note: If you’re migrating from Agent Scripting version 4, the state of each session will revert to the top of the tree.  So, if you’re happily using version 4, we recommend NOT upgrading to version 5.

 

New This Week: Tagging Nodes and Trees

Updates2

 

As our customers are getting deeper and deeper into building Zingtrees, it’s become clear that we needed to include a way to help organize nodes in large trees, as well as organize large libraries of  trees. So we’ve introduced a new feature called “tagging“, which in essence lets you add a list of category tags to both nodes and trees.

At the node level, you can add one or more tags to each node, and then use the Overview tool to show only those nodes that include a certain tag.  This makes it easy to find specific types of nodes.

At the tree level, in Settings, you can add one or more tags to each tree. The My Trees page lets you filter your list of trees based upon those tags. If you’re a call center, agents can also use the tag filter to locate specific trees in the Zingtree Agent Portal.

Are you using tags in a novel way? Let us know via our Feedback form!

Zingtree on Product Hunt

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Quick News: Zingtree has made it onto Product Hunt, and now we need your help you to get to the home page as a featured product.

If you believe in what we’re doing, and have 3 clicks of your time to upvote us, that would be awesome. Product Hunt is a place where the early adopters and influencers find new products, and getting a top level mention will enable us to get more subscribers, and put even more resources into Zingtree.

Please upvote us now.

Thank you!