This week’s updates are centered around helping our customers get more information from their Zingtree sessions.
In Usage Reports, you’ll find two new options: Session Matrix Report and Form Data Report. There are too many people to thank for this suggestion, but specifically Nilou, Ben. C, Todd N. and a few others made these requests.
Session Matrix Report
For every session in a date range, this shows all the nodes and what buttons they last clicked upon. We eliminated Back and Reset button clicks to give you a true feel for what choices people are making on every node. This is also exportable as a tab-delimited CSV, so you can easily import this information into Excel or Google Sheets for further analysis.
Another option is to show the button score values instead of the button text. For some of you, this may prove more useful.
Form Data Report
Want to see what people are entering into your Zingtree Data Entry fields? The Form Data report has the answer. Like the Session Matrix report, you can see what data people have entered for each session. This is also exportable as a tab delimited CSV.
Also New This Week
- A/B test option for scoring nodes (thanks Ben C.)
- Shrink/expand headers option in Agent Portal (also thanks Ben. C)
We’re lucky to have such engaged, awesome customers. Do you have any feedback? Please reach out!