Monthly Archives: August 2016

Updates: Hosting, Managing Collaborators and More

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While many people are taking August vacation, we’ve taken advantage of the slower schedule to do a lot of miscellaneous updates, mostly from customer requests, and some “just because.”

Since our Zapier Integration announcement, we’ve made Zingtree better in the following ways:

  • Update: Can now pick from a list of existing authors when adding collaborators.
  • Update: New Zendesk Agent Scripting app version 8 shows data entered in History panel (h/t Michael R.)
  • Fix: Radio button scoring on uninitialized variables now works properly (h/t Chrissie G.)
  • Update: Hosted trees now scroll to top of page on each click (h/t Holly B.)
  • Fix: Vimeo video insert tool now works with Responsive settings (h/t Mike W.)
  • Update: Tree node search in Agent Portal now includes node titles in search scope. (h/t Jason B.)
  • Update: Agent Portal tree listing is more concise and useful. (Just because.)
  • Fix: Calling API with no session ID now shows proper error. (h/t Tom C.)
  • Update: Can now import and replace a tree (in More Tools). (h/t Nico L.)
  • Fix: Single quotes in node titles no longer break Wizard’s use existing node function.

Have a suggestion for us? Send it along!

Zendesk Agent Scripting – Version 8 Update

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A quick update for our Zendesk Agent Scripting users: You now have the ability to see any form data entered in Zingtree during the session.

If data is present, a “Show Script Data” link will appear in the History area. Click it to see anything entered during the session, as shown below.

You can download the latest Zingtree Agent Scripting app here to easily see script data.

Thanks to Michael R. for the idea!

Do you have a great idea or suggestion to improve Zingtree? Please feel free to get in touch!

UPDATE: Manage Existing Collaborators

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If you’re using Zingtree’s collaboration option frequently, we’ve added a nice feature making it easy to pick and choose from the authors already in your organization.

Rather than having to retype an email address, you can now pick from existing collaborators when adding a new one to one of your trees, as shown here:

This should make sharing trees just a little bit easier. Enjoy!

Got a suggestion for us? Talk to us.

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How to Use the Decision Tree Gallery

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Interactive Decision Trees can be utilized for all kinds of specific requirements, whether they concern customer support, business and marketing, training simulations, medical triage or any other use case. The difficult part isn’t figuring out what your end-goal or purpose is, it’s knowing how to get started and present information in the best way possible.

The Zingtree Gallery is our go-to resource for seeing how others build decision trees that may be similar to your application. You can copy these trees into your account to modify them, view them to see how an end-user would interact with them, and examine how they are built.  The Gallery is also a great way to explore Zingtree if you haven’t yet set up an account.

Deep Dive Into Decision Trees

The existing decision trees in the Gallery have all been created from scratch by Zingtree users. Anyone is free to examine any of these decision trees from every angle, so you can see exactly how it’s all done.

Click around to see how different types of trees look and feel, or you can use the top navigation to filter decision trees by your specific use case.

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Once you open the Zingtree Gallery, it’s easy to find the type of decision tree you’re looking for. Click the blue Play button to see the end-user experience. Or, click the orange Examine button in order to see how it’s built with the Designer or Wizard tools, check out the overview of nodes, and much more.

Copy & Customize for Any Need

While just diving in is a great way to get started, you’re also welcome to make an exact copy of any decision tree in the Gallery to modify to your liking. Once you have a free Zingtree account and are logged in, the brown Copy button adds a copy of the tree to your account.

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Submit Your Own

We made it simple to submit your favorite, most popular, or most interesting decision tree for all to see! To add your own Zingtree to the Gallery, select My Trees, navigate to the decision tree you want to submit, then select More Tools. Click to Submit to Gallery, read and accept the rules, and finally fill out the short application form to submit.


Check out the Zingtree Gallery here! Need more help or inspiration? Read out to our team today.

Updates: Browser Back Button, Scoring Enhancements

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Up until today, people using your decision trees needed to click the Back button inside of the tree itself in order to move to the previous step.

For short content embedded on a web page that was doable, but for longer content or Zingtree-hosted decision trees the natural inclination was to click the browser’s Back button to view the previous page; this would not act as the end-user expected.

Today’s update makes the browser’s Back button work exactly as you’d expect:

  • For Zingtree hosted trees, or our Agent portal, clicking Back goes to the previous node.
  • For trees embedded in your web site, you can select the new “Make Browser’s BACK Button go to Previous Node” option in the Advanced Publishing Options area of the Publish page. This will give you new embed code to use to activate this feature.

We also added some enhancements to Scoring:

  • We increased the maximum number of buttons per node from 30 to 50. This is especially helpful for those with complex scoring scenarios.
  • The Simple Overview shows what variable is used in the scoring process for each node.
  • Editing scoring nodes with incomplete links or ranges from 0 to 0 saves properly.

Now that we’ve made back work properly, we’re looking ahead. If you have suggestions for us on how to make Zingtree better, please let us know!

How to Include a Search Form in Your Trees

Your troubleshooters and FAQ-style decision trees are chock-full of answers, insight and other information just waiting to be discovered. In addition to guiding people to find answers step-by-step, you can also insert a Search Form into your decision tree.

With the functionality of a Search Form, your customers can quickly and easily search for text in the current tree, and then jump directly to that section.

Why Use a Search Form?

Our clients pointed out that, while decision trees are built for customers to navigate through, it’s often much faster to directly locate a specific piece of content. Search Form queries match text within your decision tree nodes or titles, making it easy to search for specific information in a tree.

Note: This is different from Tree Search Forms, which lets you search through all the trees in your organization. 

How to Insert Search Forms

Placing this type of form is as easy as clicking a button while creating your decision tree…

Open your decision tree of choice and navigate to Overview. Next, open “Edit” for the node you want to place it in, then select Templates in the Content Editor to insert your Search Form.

There you have it! Now your customers, employees or anyone else using your decision tree will quickly and easily be able to search for the solution they are looking for.

Ready to get started? Log in or sign up to launch your own decision trees with search capabilities today. 

Updates: HTTPS Security, Email Attachments and Better Forms

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Usually we have a common theme around our weekly updates, but this week it’s a smattering of great suggestions from our customers.

Enhanced HTTPS Security

Dave T. pointed out that his company restricts any information being sent insecurely, especially the content of their decision trees. To address this, we ensured that every page on zingtree.com is redirected to https protocol; now all of your information is encrypted end-to-end from your browser to our servers.

Email Nodes with Attachments

Eve B. is building an application whereby their field reps use Zingtree decision trees to go through a returns process. At the end of the process, they wanted to generate an email with a photograph of the damaged item. With the new Attachments capability, any email node can include a file delivered with the email, including documents, images, or anything else.

Better Forms

Tom K. made a suggestion to simplify how the Zingtree content editor creates radio button and list box forms.  Now, there’s rarely a need to modify the underlying HTML when creating these form fields – we ask for the result values up-front, and the form is generated right away. Thanks Tom!


Want to experience the thrill of being a product designer without having to program anything? Send us an idea or a suggestion to make Zingtree even better!