Monthly Archives: September 2017

Summer 2017 – Decision Tree Updates

This summer has seen a lot of improvements to Zingtree – both new features and updates. As part of our commitment to transparency, here’s what’s been changed since our last updates post:

New Features

Updates and Bug Fixes:

  • Update: Simple Overview shows tree ID in tree nodes
  • Fix: Content Editor: Pasting images inside an ordered or unordered lists no longer creates a new list. (Mark W., Antonio J.)
  • Update: New Browser tab graphics.
  • Fix: Deleting nodes now properly deletes attached data entry fields, webhook calls. (Soren)
  • Fix: Reimporting trees over previous tree now removes data entry fields from previous version. (Soren)
  • Fix: Pressing ENTER in date form field (or other fields) no longer shows “no tree specified” error. (Jay H.)
  • Update: Clicks and Usage report now includes info buttons for “Sessions Started” and “Sessions Clicked”. Because people have asked about this.
  • Fix: Changing custom CSS theme no longer changes look of Overview Thumbnails buttons.
  • Update: Cleaned up Zendesk Support app renderings for Q&A, All Data.
  • Update: Search in a tree, then back, no longer fails in Zendesk Agent Scripting app.
  • Update: Does date validation for specific formats (mm/dd/yy and dd/mm/yy). (Jay H, David R.).
  • UI: Added Import button to My Trees, removed some import options from Create Tree.
  • UI: More Tools is now organized better.
  • Fix: Generating transaction receipt no longer fails if no time zone set.
  • Fix: Tabs in gathered data no longer mess up Form Data report CSV export. (Mesam)
  • Update: Added Copy Organization option. (Ted B.)
  • Fix: Session Detail edit links now go to proper subtrees. (Lynne H.)
  • Update: Cleaned up file upload UI in Edit Node.
  • Fix: deploy/session-detail.php now shows questions / titles properly. (Alok)
  • Fix: Add/ Edit/Delete Collaborators now only updates rights on trees in the current organization. (Ted B.)
  • Update: added Tree ID and Node # to bottom of Agent Portal. (Sasha D.)
  • Fix: Pasting images now locates images in clipboard. Works better with SnagIt.
  • Fix: Empty fields (from visited nodes) now show up in form data. (for Ted B.)
  • Fix: validating multiple emails or phone numbers in a single form now shows status just on proper entry. (Jay H.)
  • Fix: validation badges for email, phone in placeholder mode now align properly. (Jay H.)
  • Fix: Designer no longer shows new override classes in labels.
  • Fix: Designer no longer incorrectly changes labels incoming to logic nodes.
  • Fix: Send custom email stock webhook now sets the reply-to properly. (Ted B.)
  • Update: Send Custom Email webhook can now handle multiple emails in the “to” field. (Ted B.)
  • Fix: Phone (tel) and email field types now properly autoload values from merge variables. (Jay H.)
  • Fix: Required fields with placeholders now have red asterisk and data entry field on the same line. (Jay H.)
  • UI: Edit tree node hides start node, return node when tree selection is unspecified or “return to previous tree”.
  • Update: Tree Node editor can now select a node to return to from a list.
  • Update: WP plug-in version 4.0 now supports pop-up buttons, multiple embeds on a page, and fixes scrolling issues.
  • Update: Creating a new organization can now automatically tie billing to existing org owned by Billing Admin or Super User.
  • Update: Super User now can manage billing Admin tasks as well. (Marc)
  • Update: Customer’s credit usage report shows Lookup Credits used (if any used).
  • Fix: Address, city, state and zip field types now properly autoload values from merge variables. (Jay H.)
  • Fix: Popup Overlay options now works properly when button text includes an apostrophe. (Albert D.)
  • Fix: Send Custom Email technique now manages line breaks in multiline text forms properly. (Nicola)

Got any bugs or suggestions? Please let us know!

Decision Tree Customizations – Animated Themes and Custom Colors

One of the most common requests we have had from customers is to make it easier to make Zingtree decision trees look even more awesome. So our design team and engineers worked together to make new animated themes, some colorful static themes, and an easy-to-use mechanism to make tree color customizations easy.

You can try this now on one of your existing decision trees, by clicking Set Colors in the Settings tool. If you don’t have a tree built yet, try it using one of our Gallery trees.

Once you launch Set Colors, you can choose from various themes, and also customize the color scheme used in each theme. The control panel is easy to use – it looks like this:

This video shows some of the capabilities:

Here are a couple of examples of what your decision trees can look like:

Default View with Panels

Animated Radio Buttons View with Panels

Advanced Customization – Technical Details

Zingtree’s theme and color customization scheme works by generating a CSS file, which controls how your decision tree appears. If you want even more customization, you can:

  1. Extract the CSS file that Zingtree builds – this is in the Custom CSS URL field in Settings. (Just open that URL in your browser.)
  2. Modify the file in any text editor.
  3. Upload the modified file to your own server. (Note that this file must be accessible via an https URL. If needed, we can host it for you. Just ask!)
  4. Enter the URL of the new file in the Custom CSS URL field in the Settings tool.

Like this? Love this? Have a suggestion to make customizations even better? Let us know!

Credits: Iggy made the animated themes, and McDeb did some tweaks and cleanup to make them work with our customization scheme. Great stuff, people!

Frictionless Data Collection: The Easiest Way to Get Customer Information Online

We really can’t emphasize enough how important customer data is — for any company in any industry. Gathering data from customers should be easy for them, and it should lead to accurate information for you. Without collecting key information, you can never truly understand your current and potential customers and their desires. How long do you think your company could survive without good data?

Frictionless Data Gathering

Interactive decision trees simplify the process of collecting information on any web page that customers land on first. Just by prompting customers to click a button in a decision tree, you’re collecting data!

Once you get customers engaged with a decision tree, they’ll be hooked. You can then ask for name and contact information using data entry fields. This data is easily sent to you via email, viewed with Zingtree’s reports, or exported into any database or CRM system. Zingtree can validate this data as well.

Case Study: Zingtree

We use this technique ourselves – the Zingtree “Request a Demo” button on our Contact Us page is an example that asks some questions, and then leads to this form:

Before our potential customers see this form, they have clicked some buttons to answer a few basic questions. And at the end of the process, we get an email with all of their information and can schedule a demo with the right expert. It’s an awesome source of leads for us.

The emails we receive at the end of the process look like this:

XYZ Corp requested a demo

Zingtree session data:

Q: I would like to:
A:  Request  a Demo
Q: Next:
A: Continue
Q: How will you be using the Zingtree decisions trees you build?
A: External Use
Q: Are you looking to integrate Zingtree with other applications?
A: Yes
Q: Next:
A: Continue
Q: Are you interested in self-hosting Zingtree?
A: No
Q: Next
A: Continue
Q: Finish:
A: Send Demo Request

score: 0 
zt_browser_language: en 
zt_browser: IE 
zt_country: United States 
zt_regionName: California 
zt_city: San Diego 
zt_zip: 92121 
zt_ip: 208.87.212.000 
zt_isp: Surfer
zt_org: surfer.com 
name: Jane  
company: Customer 
email: jane@xyzcorp.com 
contact_number: 8882121000 
integrations: Looking to retrieve all data points and button elections in a spreadsheet  
send_out: 1


Step 1: Build a Tree, and add a  Data Collection Form

Ready to put this technique to use?

First, engage your customers with some questions answered as button clicks in an interactive decision tree, and at the end of the process ask for more info via a form. It’s easy for customers, and they are providing you fantastically helpful data.

What needs are you filling? Depending on the goal, you’ll want to be collecting different customer information. You can even automatically gather customer location, language, region, browser and more.

Step 2: Refine and Distribute Data

Before you send or publish any decision trees with forms, be sure to check your writing. It’s an often overlooked aspect of surveys, questionnaires and other means of data collection, but contributes greatly to the value of the information gathered.

Step 3: Analyze and Verify Collected Information

If you’re collecting certain information such as a customer’s shipping address, email, or phone number, validating that information before putting it to use can save you a lot of time and money. Bad information wastes valuable resources! Our interactive decision trees allow you to validate information using built-in data cleansing.

When all is said and done, Zingtree’s analytics and reports or API will help you collect and analyse key data directly from your customers themselves.

 

Take a look at the Gallery for a more in-depth look at how data entry forms work in different scenarios. Any questions? Reach out to us anytime.

Using Decision Tree Call Center Scripts to Make a Better BPO

call center scripts

Call centers are the epicenter of many customer service interactions, and many have hundreds of representatives who take customer calls and solve problems in real-time. However, not every company has the bandwidth, resources or infrastructure to run their own call center — that’s where BPO (Business Process Outsourcing) call center scripts become important.

BPOs perform all call center-related activities for another organization. For a BPO call center to be effective, it needs to onboard new agents quickly, and ensure that every agent is following the proper processes and procedures of the sourcing company. There’s an inherent disconnect when internal processes are outsourced, and that’s where Zingtree interactive call center scripts can prove invaluable.

1. Standardizing for Best Practices

Written in the company’s voice and adhering to its own processes, agent scripts make it easier for support reps to solve customer problems as effectively as possible. With standardized interactive decision tree scripts to guide a BPO call center agent through each conversation, every agent will know precisely what to say (and when to say it).

2. CRM & Help Desk Integration

Zingtree decision tree scripts are easily integrated with any CRM tool used by call center agents, including Salesforce, Desk.com, Zendesk, and others. By connecting agent scripts to a CRM platform and passing data using Merge Variables, BPO call center representatives can see customer information inside the script, and logic decisions can also be made depending upon data imported from the CRM. With Zingtree’s pause-and-resume feature, the most recent node and session history are saved with the ticket. This is handy if another agent takes over a ticket, or to see what happened during each call. All steps taken are clearly visible.

3. Rapid Training & On-Boarding

Getting agents up and running quickly, armed with the necessary knowledge, is an absolute requirement when outsourcing. Some BPOs use interactive scripts as a training aid, and others as a template to follow during each conversation. No matter how they are used, interactive scripts are an essential part of getting new agents online and scaling quickly.

4. Analyzing, Optimizing & Doing Even Better

After deploying a standardized agent script, reports and analytics can show how scripts are performing, and identify any areas of improvement. Interactive agent scripts allow you to automatically track each and every call center agent interaction and each customer’s reason for requiring support, as well as see how your script is being used (in aggregate or by individual agents). With these reports, the sourcing company and the BPO call center can easily locate pain points, check on agent performance, and even keep track of progress with call center KPIs.


Getting Started with Zingtree Call Center Agent Scripts

Follow our in-depth instructions for building your interactive agent script. Once your script is ready, you can:

  • Host on any web page or browser for easy access.
  • Integrate with Help Desk and CRM systems.
  • Get complete analytics and reports for optimization.
  • See full Q&A transcripts of every call for better understanding.
  • Keep track of agent performance.

Check out this short video to learn more about how Zingtree Agent Scripting can improve your call center BPO:


Ready to get more from your call center BPO? Sign up or log in and build your first interactive call center agent script!

This article was originally published on March 21, 2017.

Decision Trees for Medical Scheduling: Spokane ENT Case Study


Spokane ENT + Zingtree

Improving medical care through intelligent medical scheduling

 

Spokane ENT is a certified division of the Columbia Surgical Specialists based in Spokane, Washington. With over 20 years offering excellent professional ear, nose and throat care to local residents, the highly-specialized clinic works tirelessly to help patients of all types experience life to their absolute fullest.

Spokane ENT’s Challenge

As a large group practice with multiple locations and specialties, Spokane ENT needed to optimize its appointment scheduling process. With specific areas of diagnosis and treatment, the clinic realized that they required a better way to ensure patients were scheduled with the proper specialists.

Zingtree’s Solution

Implementing appointment scheduling decision trees for the clinic’s call center agents has allowed Spokane ENT to optimize its scheduling across locations. Agents navigate decision trees to pre-diagnose patients, which eliminates a lot of unnecessary doctor visits.

“Our scheduling agents are faced with the task of matching patients to one of 11 doctors, each with a specific area of practice and treatment,” says Dr. William Schmitt of Spokane ENT. “Decision trees have allowed us to collect patient symptoms and quickly schedule them with the correct physician and accompanying testing.”

Key Statistics: 

  • 18,000+ Calls: More than 18,000 patient calls assisted
  • 2,400 Days: Over 2,400 operator days and counting

About Zingtree

Zingtree is the most user-friendly platform for creating and implementing interactive decision trees that deliver answers faster. Quickly create a decision tree that your site visitors, leads, trainees and/or customers navigate by clicking buttons to answer questions, and receive detailed analytics on how trees are being used. Zingtree makes it easy to guide anyone through complicated processes – there’s no better way to help people get answers and solve problems.


Want to see more? Explore the Zingtree Gallery for examples of how our decision trees and interactive solutions provide value for businesses!

This article was originally published on March 23, 2017.

Zingtree Pricing: How Agent Credits and Session Credits Work

At Zingtree, not only do we make it easy to build powerful interactive troubleshooters, but we also make it affordable and scalable. Our credits-based pricing system has some tremendous benefits:

  • You only pay for what you use.
  • Scaling up and down requires no effort on your part.
  • You don’t need to provision for agents or end users. Your usage is calculated automatically.

Our pricing uses two types of credits: Agent Credits (for employees and internal use) and Session Credits (for customers and end-users). Let’s take a look at how these credits function.

How Do Agent Credits Work?

Agent Credits are charged when the employees inside your organization use your decision trees. This applies to call centers, live support teams, and internal-only troubleshooters and process guides.

One Agent Credit equals one person’s unlimited use of Zingtree for a 24 hour period.

Here’s an example scenario:

You’re a small business with 10 employees using your decision trees regularly throughout their work day. The employees are all full-time working about 22 days per month. You’d need 10 x 22 = 220 Agent Credits per month.

An Agent Credit is counted when a person uses a tree in your account within a 24-hour period, no matter how many times they may click. Your plan provides a specified number of Agent Credits each month. If you go over the allotment, you are charged for extra credits at month’s end, or you have the option to purchase pre-paid discount Agent Credits to supplement the amount of credits provisioned in your Plan.

How Do Session Credits Work?

Alternatively, Session Credits are used when people outside of your business (end-users) are using your decision trees; customers in search of support, troubleshooting, etc.

When an individual views your tree and clicks at least one button, a single session credit will be counted. Once a decision tree session begins, the end-user can click as many times as they please and it will still just cost one session credit. Your plan provides a specified number of Session Credits each month. If you go over the allotment, you are charged for extra credits at month’s end, or you have the option to purchase pre-paid discount Session Credits to supplement the amount of credits provisioned in your Plan.

The pre-paid discount credits have a 10-year expiration and work like a bank account. The credits provisioned in your Plan are counted first. Then the prepaid credits are counted after the Plan credits are used.

See the volume discount levels below for each credit category:

Pre-Paid Session Pricing

100 to 999 sessions $0.10 per session
1000 to 2499 sessions $0.09 per session
2500 to 4999 sessions $0.08 per session
5000 to 9999 sessions $0.07 per session
10000 to 24999 sessions $0.06 per session
25000 to 100000 sessions $0.05 per session

Pre-Paid Agent Credit Pricing

100 to 999 credits $0.50 per agent per day
1000 to 2499 credits $0.45 per agent per day
2500 to 4999 credits $0.40 per agent per day
5000 to 9999 credits $0.35 per agent per day
10000 to 24999 credits $0.30 per agent per day
25000 to 100000 credits $0.25 per agent per day

Important Note: Our pricing plans include a fixed number of credits each month. If you go over your allotment, you are charged a per-credit rate, depending on your plan. You can also buy both agent and session credits in bulk by prepaying for blocks of credits. Either way, as long as you have a valid payment option in place, we will never shut you down if you go over your credit allotment.

We can also offer a fixed price custom plan if required, but most of our customers save money using the credits system. Our flexible pricing model means that you only pay for what you use.

Any questions on pricing? Feel free to contact us.

Yonyx Alternative – Better Guided Customer Interactions with Zingtree

We often get requests from companies that have deployed decision trees in the past with Yonyx and are looking to migrate to Zingtree. These occur for some of the following reasons:

  • Zingtree offers a better price with our pay-for-what-you-use model.
  • Zingtree tools are more modern, and easier to use.
  • Zingtrees present better. Customers have more options to create the look and feel they envision, choose custom colors and button styles, use effects and transitions, and better match their branding.
  • Customers like Zingtree’s integrations capabilities more – specifically the Webhook system and Zapier integration.
  • And more…

In response, we’ve created an import tool to make it easy to migrate your Yonyx trees to Zingtree. You can test out your Yonyx trees in Zingtree, tweak them, and see for yourself how they render and perform.

Here’s how to import Yonyx decision trees into the Zingtree alternative:

  1. Export your Yonyx tree into XML.
  2. In Zingtree go to My Trees, and click Import.
  3. Pick Import from Yonyx XML file.
  4. Select the Yonyx XML file to import. It will be uploaded and converted into a fully functional Zingtree decision tree.

Are you looking to move from Yonyx? Tell us your story!

7 Ways to Ensure You Get More Customer Feedback

Customer satisfaction is a little tough sometimes when you don’t know if you are making mistakes, and if you are, who’s telling you? Issues surrounding response rates are something that most people struggle to conquer to get to the best reputation. In fact, internal surveys will generally receive an average of 30-40% response rate, compared to a 10-15% response rate for external surveys.

You’re not receiving as many responses as you hope, but there are plenty of valuable reasons behind this. Dana Severson, a writer for Promoter.io, learned the hard way and has shared some secrets that make sure his experience will never happen again.

Check out one tip here, and find the other 6 on the Promoter.io site:

Once the survey was refined to my satisfaction, I quickly sent the email out and waited in anticipation … the truth is, most companies get this totally wrong, including even the most successful company in the world.

Send your survey from a human, not a department or company

This may seem obvious, but all too often, companies want responses to go to an email address that everyone on a team has access to.

What you need to know is that nobody wants to respond to a bot (i.e. support@company.com), they want to know that their voice is being heard by an actual person.

 

You can even create a fictitious email address or alias, so long as it looks like a human.

BONUS: If you want more honest answers, send the survey from someone that the customer doesn’t deal with on a regular basis.

 

Keep reading the article here.

Zingtree makes it easy to build surveys, questionnaires, and other interactive guided experiences that allow businesses to gather more feedback and grow more strategically. Sign up for a free trial to get started.

Create a Product Finder to Improve eCommerce Conversions

For businesses with lots of product SKUs, helping customers find the right product is a sure-fire way of increasing sales and conversion rates; Zingtree is a perfect solution. Guided product selection is a new kind of strategy that allows customers to help themselves, self-solve, and locate exactly what they need as quickly as possible.

From picking out the perfect pair of sunglasses to the right kind of bike, to figuring out the ideal package of services, these “product finders” can help customers locate the right product in the easiest way possible.

The Facts: Customers Want Easy Access

Key metrics and figures in the eCommerce world only work to confirm what we know: simple, guided product finders are the wave of the future where customer journey and improving conversion rates are concerned. Let’s take a quick look.

Stat #1: On average, people spend about 51% of their time on their mobile phones.

It’s incredibly convenient for buyers to browse your store on mobile in short, quick, sessions during the spare pockets of time they have throughout the day. Online stores should always be optimized for quick shopping experiences that help customers find what they need within the fastest possible route. If they can’t find what they need, they’ll move on.

Stat #2: 94% of companies see “higher engagement and conversion rates” as benefits of a commitment to customer experience.

Customer experience is all about personalization. When you take the time and effort to customize an experience to specific people, they are far more likely to enjoy it and walk away feeling positive. Without any personalization, consumers can quickly jump to the assumption that those products or brand are not for them.

Stat #3: 74% of online shoppers rate product selection as important during the online search process.

That’s right — about 3/4 of all online consumers consider product selection as one of the most important parts of the search and purchase process. When you think about it, it really makes sense; making it as simple as possible to locate the right product is critical to customer satisfaction and loyalty.

What Are Product Finders?

Product finder decision trees are the perfect way to set up customers for success in a personalized, self-solving, mobile-friendly environment. Instead of the traditional eCommerce site boasting pages and pages of products, product finders allow customers to take the lead using well-thought out, pre-programmed guidance.

Nationally-recognized baseball bat manufacturer, Phoenix Bats, is a perfect example of how product finders have a direct impact on happy customers and better conversion rates.

After building and implementing a custom decision tree bat selector tool on their website to guide customers to the perfect bat for them, Phoenix Bats saw vast improvements to overall sales and revenue. Read the full case study here.

Tips for eCommerce Product Finders

No one product finder should look or feel the same — each eCommerce business’ brand should always shine through. Here are our top 3 tips for creating interactive product locators that are as helpful as they are nice to look at:

1. Create pop-up trees.

Just a few short lines of code can allow you to publish and present decision tree product finders as fun pop-ups! Shown as a button as popping up in a clean overlay window, it’s one of our many publishing options to fit any eCommerce business needs.

2. Customizations are key.

We make it easy to inject some personality a few different ways, custom CSS files being the main one. After having a designer create the perfect file, just add to your decision tree product finder to ramp up the style — take a look at one of our customer’s awesome uses of this. You can also do things like build color buttons, add images and videos, and insert GIFs for something extra informative.

3. Use for support improvements.

Interactive decision trees aren’t just for helping guide customers to the right products, they are also used for helping guide customers to the right answers and solutions. Any FAQ item, tutorial, or troubleshooting article can easily be reformatted as a decision tree, allowing customers to more easily self-solve and stay happy.


You can check out our Gallery of examples for even more inspiration.

Have any questions or want help getting started? We’re always here for you.

Beginner’s Guide to Starting a Zingtree: 8 Hacks For Success

Screen Shot 2015-05-08 at 10.17.52 AM

Our interactive decision tree tool is a must-have for any business looking to skyrocket their customer service through self-help, organizations hoping to logically deliver answers, and even contact centers to guide their customer-facing agents through how-tos and support.

No matter what you use Zingtree for, getting your first tree deployed can be daunting for some. So have no fear, here are our top tips for breaking into the awesomely helpful world of Zingtrees:

1. Sketch out a Roadmap

Remember in school when you’d sit down, brainstorm a strategy, and whip out the perfect outline for getting started? It’s just like that! Whether it’s in list, mind map, or spreadsheet form, getting down the touchstones you need your tree to cover before you start building your tree is crucial and will make building your nodes and connecting them in a flow much easier. Compiling an outline is essential and will make the creation much more streamlined.

2. Go with What’s Already Been Built

We’re continuously updating the decision tree examples present in our Gallery. Here you’ll find a huge variety of pre-made decision trees for various use cases and industry-specific needs that you can edit, adjust, and customize to fit your needs. 

Simply click the “Examine button to take a closer look, and the “Copy” button within that to create a replicated version that you can adjust as needed.

3. Use the Right Building Tool

We all know that there are different styles of learning, creating, coding and strategizing — for this reason, we’ve equipped Zingtree with a robust set of tools fit for everyone.

Visual Designer allows for a “white board” to create nodes, connections, and truly see the decision tree as it’s being built. Some Zingtree builders only use this mode as a way of aesthetically assembling decision trees.

Importing from spreadsheets lets you start the process in Excel or Google Sheets and then upload it all into Zingtree. A perfect solution for spreadsheet lovers!

The Wizard tool is ideal for anyone who likes simple question-and-answer style forms and will get you up-and-running after collecting some key information.

Learn more about how to create a decision tree using our methods here.

4. Use Placeholders When Undecided

When you’re on a roll mapping out your decision tree you’re bound to run into a speed bump here or there, especially when dealing with conditional node flows. In practice, this means if you need two nodes connected you need to create both nodes before you create the connection between them.

Screen Shot 2015-05-08 at 10.17.09 AM

If you’re stumped on the additional nodes, we recommend that you create simple untitled/undefined nodes to help you continue through the process. You can always go back to that node and edit appropriately as needed.

5. Use Sub-Trees for More Complexities

If you know you’re going to have a large project ahead of you,  prepare more than one Zingtree to ease the pain in constructing one whole decision tree. In fact, when you’re in the planning stages, you will find these sub-trees occur naturally in complex decision trees. By containing themes and varying elements in different trees, and then later, linking them up into one final tree using Tree Links, you can concentrate on one element at a time!

 

6. Go Back With Snapshots

A very helpful feature we’ve built into Zingtree is Snapshots. Snapshots allow you to review edits and go back to previous versions of your tree – helpful when creating trees with multiple revisions. To find this tool, select More Tools > Snapshots. You can see any other team members’ work and revisions, not to mention, recover that past version.

Screen-Shot-2015-12-09-at-2.10.34-PM

 

7. Try Logic Nodes for Test, Questionnaires & More

Moving from A-to-B as easily as possible is our most base-level goal. Going a bit deeper, however, many businesses, educators, and other types of users benefit from having logic steps involved to quickly jump end-users to where they need to be, collect values associated with each selection, and more.

Logic Nodes test the value of your Zingtree variables with a series of rules and jump to a node when a condition is met. The rules are applied in order, so once a rule condition is met, the node assigned to the rule opens next.

8. Customize and Personalize Away!

We’ve said it before and we’ll say it again — customization is key. That’s why we make it easy to add in color and style wherever it’s needed! Need a pop of branded personality or just want to showcase your information in a visually-stunning way? No problem. With options to insert custom CSS files, adjust the appearance of buttons, and add videos, GIFs and other types of media, you can get as customized as you want.


We’d love to hear your tricks and tips for starting a Zingtree. Feel free to share on our Facebook Page!

This article was originally published in 2015 and has been updated for relevancy.