Category Archives: Case Studies

Marketing Case Study: Global Players

Here’s an example of how Zingtree’s interactive decision trees are helping to improve online marketing efforts in a real education abroad organization.

Global Players helps to place student-athletes in their perfect study-abroad fit, promoting awareness and cultural education as well as athletic endeavors around the world. As an organization growing in popularity, Global Players was in search of finding a streamlined, self-service way to placing students in their ideal location abroad.

Since adopting Zingtree’s solution to integrate their “Program Match” decision tree, Global Players has been able to place over 1,000 students so far, increased the likelihood of a visitor to contact the organization by 5 times, and more!

You can view the case study below, and open a PDF version here.

casestudy-global_players copy

Want to see more? Explore the Zingtree Gallery for examples of how our decision trees and interactive solutions provide value for businesses!

Customer Support Case Study: Applian

Here’s an example of how Zingtree’s interactive decision trees are helping to improve and advance customer support processes in a cutting-edge software company. 

Applian Technologies develops powerful, affordable streaming media recording software for the Windows and Mac user. As a bustling technology company, Applian has always used traditional support methods to stay ahead of customer communications. After performing a ticket analysis, they found that they were spending far too much time and resources on each ticket, and decided to take action.

After adopting Zingtree’s solution, Applian was able to save over 15 hours each week on support communications, $30,000 in valuable resources, and more!

You can view the case study below, and open a PDF version here.

casestudy-applian

Want to see more? Explore the Zingtree Gallery for examples of how our decision trees and interactive solutions provide value for businesses!

Customer Support Case Study: YouMail

Here’s an example of how Zingtree’s intelligent, interactive decision trees are helping to advance customer service flows and resolutions in an innovative tech company.

YouMail, the leading provider of visual voicemail, realized that they were in need of a smart automated troubleshooter to resolve support inquiries quickly, with the same speed and power that their own service provides.

By using a combination of Zingtree’s customer support decision trees based on YouMail’s knowledge base data and their own support agents, YouMail was able to provide even faster assistance to their customers across a wide range of questions, become more efficient in providing answers, and save money.

You can see the case study below, and view a PDF version here.

casestudy-youmailWant to see more? Explore the Zingtree Gallery for examples of how our decision trees and interactive solutions provide value for businesses!

Call Center Case Study: AireBeam

Here’s an example of how Zingtree‘s interactive decision trees are improving agent productivity in a real call center.

We recently joined forces with AireBeam to see how our interactive tools could help their navigational flow during customer service inquiries, and the results were remarkable. By switching from a traditional outsourced method of customer support to Zingtree’s Agent Scripting Solution, they were able to effectively reduce service costs and call minutes by nearly 50%!

The case study is below, and you can also view a PDF here.

casestudy-airebeam

Want to see more? Explore the Zingtree Gallery for examples of how our decision trees and interactive solutions provide value for businesses!