Category Archives: Videos

How to Add Video to Your Zingtree Decision Tree

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Including videos in your interactive troubleshooter decision trees can make them much more effective.  And Zingtree makes it easy to add video to any node in your tree.  Here’s how to do it:

  1. Go to Overview, and edit the node where you want to include video.
  2. Pick the Video Tool from the content editor:
  3. Enter the URL of your video, then click Insert Video. Zingtree can use native YouTube URLs, as well as a few others.
  4. The video is embedded into your node.

That’s all there is to it!

Note: The video insert tool is not available when editing nodes in Designer.

Video: Using the Agent Scripting App for Zendesk

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If you want to have a Zingtree ready-to-use inside of Zendesk, we have a Zendesk App for you: The Zingtree Agent Scripting App.

This is extremely handy for companies that offer chat or telephone support, or call centers, as it allows an agent to have a live, standardized script to follow when helping the customer. Plus, you get some awesome reports on how your tree is being used in aggregate or by individual agents.

Watch our short video to see how your company can benefit from Agent Scripting:

Ready to get started? Learn more and follow the instructions here

How-to Tutorial Videos for Creating Decision Trees

We’ve received a fair bit of feedback that our customers want more in the way of tutorial videos for making decision trees, so we’ve created three new ones for Wizard, Designer and Overview.

You can access them from our tutorials page, or just watch here:

In case you’re wondering, our voice talent is the fabulous Kate Sample (from the USA!).

New Usability Updates for February

 

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If it seems like we’re making Zingtree easier to use daily, it’s because we are. In addition to the updates we made last week, here’s an overview of some new usability enhancements this month:

  • We turned one-size-fits-all Content Nodes into new Question and Final Answer nodes.
  • Tutorials for Wizard and Designer appear before launching these tools for the first time.
  • New video tutorials have been published for Wizard and Designer.
  • Deploy page is cleaner and clearer.
  • Some minor bug fixes and enhancements.

Read on for in-depth list of all of the details! And, as always, let us know what you think as you’re creating your own unique trees. You can always find us on TwitterFacebook and LinkedIn if you’d rather be social.

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Video: How to use Zingtree Designer

Check out our new tutorial video for first-timers on how to work with Zingtree Designer: