Zingtree Tags: terminology

Zingtree Terminology: Understanding Your Decision Trees Pt. 3

Understanding how our Zingtree interactive decision trees work on a fundamental level can help you generate more effective trees to fit your needs. If you’re new, or just curious, our glossary of basic terms and phrases will help you understand how Zingtree works.


Custom CSS

Customizing your decision trees as much as possible can unify the experience for your customers as an extension of your brand. For this reason, we made it easy to personalize the look and feel with custom CSS! You can upload a custom CSS file, or download our simple CSS file for Zingtree styling to modify to your liking, to customize colors, node styles, icons and more.

Data Entry Fields

Data entry fields allow you to collect information directly from your customers as they are going through your decision tree, in the form of text, list boxes, check boxes, or radio buttons. Then, it allows you to view this data or export it into any system you may need (such as CRMs). Form data can also be included dynamically, meaning that, for example, you could collect a user’s name in one node, and then have that name appear later in the decision tree.

Try the Form Fields and Data Entry Demo tree from the gallery to view a live example.

Designer Tool

We know it’s important to make the process of building your decision trees as simple as it is for your users to navigate through them. The Designer tool is just one of the ways we enable you to create – it allows you to draw out your decision tree in a totally visual way, so you can easily view each node along with their connections.

Persistent Buttons

As its name implies, a persistent button is one that remains constant. In the case of your Zingtrees, a persistent button stays at the bottom of the decision tree during the entire session, and allows your users to jump directly to specific nodes. For instance, these buttons could display options like “Start Over” or “Submit Ticket.”

Thumbnail Overview

To ensure that your decision trees are structured to your liking, we offer a few different ways to see a preview of your entire tree. Thumbnail Overview is an easy way to take a quick glance at all of your nodes, providing helpful thumbnail images of each node in its current state for reference as you made edits.

Wizard Tool

The Wizard tool is another way to build decision trees, this time in a step-by-step process. With the Wizard, you’ll fill out simple forms to generate your decision tree; you provide the questions and answers that your customers will see in the tree, and the system will prompt you to for more information as you continue along through each path.

 


Stay tuned for Part 4 of our Zingtree Terminology series coming soon, and check out previous posts right hereIf you have any questions in the meantime, please contact the team!

Zingtree Terminology: Understanding Your Decision Trees Pt. 1

Behind every great Zingtree decision tree is a powerfully built system. Understanding how these interactive decision trees work on a more fundamental level can help you to generate more effective, better customized trees to fit your needs. If you’re new to Zingtree, this glossary of basic terms will help you understand how our system works.


Buttons

These are the clickable actions an end-user takes when interacting with a tree. You can see examples of buttons below in “buttons style” and “panels style”.

Buttons Style

Buttons are the traditional display method of your decision trees’ interface. With this design, your customers will see answer options shown as clickable buttons. Each individual button answer will lead to a separate path respectively, depending on your customer’s selection.

Link Nodes

Following up the Q&A nodes for most-utilized are Link Nodes, which can allow your customer to click through to another web page, such as a scheduling system, how-to video and more. The action of opening this new page is tracked automatically in your Zingtree Reporting for that specific tree.

Nodes

A node is a page an end-user sees while using your tree, or an action that occurs.  Question Nodes and Answer Nodes show information, and give choices where to go next. Other kinds of nodes perform actions like sending an email, linking to a web page, opening another tree, or acting upon a session score.

Panels Style

We developed a second user interface style that you can adopt for your custom decision trees. The Panels style displays the same information as the traditional Button style does, in a fresh way that is optimized for longer answers. Each panel answer will lead to the next step in the path depending on your customer’s choice.

You can try out both Buttons and Panels style in the Zingtree Gallery to see which method is right for you.

Question Nodes, Answer Nodes

Old fashioned Q&A nodes are by far the most popular. As the name implies, Question nodes allow you to ask a question to your customer and provide one or more answer buttons. On the other hand, final Answer nodes propose a solution for your customer and contain no buttons. You can add unlimited nodes and grow your decision trees as big as you want!

Trees

Interactive Decision Trees are why we’re in business. They form the logic and structure of the knowledge you wantto share with others.

Trackable, customizable and dependable, Zingtrees are set up using three basic methods: Wizard, Designer, or right from scratch. After completing and saving your custom interactive decision tree, it can be embedded in your web site, or hosted by us. You can edit, preview and update your Trees whenever you’d like.

Here’s what one of our example trees looks like:

Tree Nodes (Sub-trees)

For larger, more complex projects, Tree Nodes (or sub-trees) come in handy to break down your decision tree in a more digestible way.  Simply put, you can have a button open another tree.

You’ll find that these sub-trees can occur naturally during the planning stages of complex trees; by containing themes in different trees, and later linking them into one final tree using Tree Nodes, you can concentrate freely on one step at a time.

 


Stay tuned for Part 2 of our Zingtree Terminology series coming soon. If you have any questions in the meantime, please contact the team!