Zingtree Tags: tools for healthcare

Smart Decision Tree Powered Scheduling for Healthcare

Have you ever scheduled a medical visit with a clinic, only to find that the doctor you were paired with was the wrong specialist for your condition?

This was happening too often for the Spokane Ear Nose and Throat clinic, making patients unhappy, and wasting valuable doctor time. This happens all over the world in hospitals, clinics, and large medical practices. To solve this problem, Spokane ENT created a pre-diagnostic and appointment medical scheduling decision tree with Zingtree that their schedulers now use when a patient calls in to set up a visit; their medical office is now more productive and efficient than ever.

In order to deliver quality medical care, and keep patients and staff happy while maintaining profitability, it’s critical to develop a smart scheduling system. For this reason, introducing an updated process with Zingtree’s interactive decision trees is an intelligent, efficient way to get patients paired with the right doctor the first time.

Simplify Scheduling

Healthcare facilities have a need for a more optimized process of scheduling patient appointments. Clinics can provide an online scheduling tool allows patients to quickly and easily schedule appointments from their desktop or mobile device — anywhere and anytime — without the need to pick up the phone and connect to an operator.

On the operator and physician side, a lot of time is saved that would otherwise be spent taking calls and correctly routing a patient to the medical department they need. Using decision trees for scheduling appointments lets clinics automatically set patient visits depending on key criteria such as:

  • Level of urgency
  • Amount of complexity
  • Anticipated length of appointment
  • Required specialty

Pre-Diagnose Patients

Medical diagnosis is, in itself, a complex troubleshooting process that requires patients and physicians to work together. Interactive decision trees that act as diagnostic schedulers can also integrate critical medical triage questions; by asking a few pointed questions and follow-ups, a medical professional can more quickly narrow the possibilities of what’s affecting a patient and rule out any certain healthcare scenarios.

This symptom checker functionality within a scheduling script allows practices to simultaneously set up an appointment and intelligently pre-diagnose, so that medical professionals can gather information ahead of time and patients can more easily be scheduled with the right specialist – a huge time-saver for everyone involved.

Streamline Care

By saving time through a better, more streamlined medical scheduling and pre-diagnosis system, patients are automatically set up for receiving faster and more personalized healthcare. For clinics with multiple locations or larger hospital networks, this is even more beneficial; setting up every care center with the same system provides agents with a single, seamless scheduler tool.

Zingtree offers the kind of standardization and customization to help medical facilities in different geographic areas stay on track with one another, as well as provide a warm and professional environment for patients to get what they need as soon as possible. And as we all know, better and faster care leads to happier and healthier patients overall.


See the Zingtree Gallery for decision tree examples for all kinds of uses.

Ready to set up a Zingtree decision tree for your medical practice? Contact us with any questions, or get started today.

How You Can Simplify Medical Triage With Decision Trees

troubleshooters-for-healthcare

Before medical professionals even had digital options, they were figuring out ways to generate decision trees to solve difficult medical problems and obtain diagnoses. The decision tree is an incredibly powerful tool for healthcare purposes, and the introduction of intelligent, interactive options has made the process that much simpler.

Zingtree has a proven record of assisting medical professionals in a number of scenarios by making it easy to build a sophisticated triage or diagnosis system. By providing tools to create a user-friendly, digital way to gather patient information, Zingtree simplifies the pre-diagnosis or diagnosis process for patients, doctors, nurses and more.

1. Streamline Triage, Exams & Enrollment:

Risk assessment, patient enrollment and medical examinations have all been somewhat tedious tasks for the patient to be involved in. In order to ease their worries and expedite the treatment process as much as possible for all parties, you can create a decision tree for a more streamlined approach to gathering pertinent information, and routing patients to the right specialists. When the decision tree session has been completed, this Q&A patient information can also be delivered securely.

2. Intelligently Pre-Diagnose:

Medical diagnosis is one of those things in life that lends itself to a troubleshooting process. By asking a patient a few questions and then reacting to the answers with appropriate follow-up questions for more relevant information, medical professionals can narrow down the possibilities of what’s affecting a patient, rule out certain scenarios, and facilitate treatment options quickly. With scoring options available, you can also numerically weight answers and assign a score to each question answered to later act intelligently upon the total score.

3. Provide Medical Guidance & More:

A Zingtree interactive decision tree built with solid medical advice from an expert in the field can take patients through an intuitive process to help determine what steps to take next. Most often, healthcare professionals and organizations use Zingtree to screen patients, route them to correct departments, and fill out forms in a secure, HIPAA-compliant way.

View real, live examples of medical decision trees in the Zingtree Medical Decision Tree Gallery for inspiration, or to copy and use the format for your own medical practice or healthcare needs!


Are you interested in trying out a Zingtree decision tree for your medical practice? Contact us with any questions, or get started today.