Zingtree Tags: update

Updates: Collaborators and Billing

Thanks to your suggestions, we’ve had a slew of great ideas for updates. Most recently, we’ve focused on how we handle the roles of multiple people in an organization all using Zingtree. Here are the highlights:

  • Add/manage Collaborators has moved to the drop menu under This Tree, and on the main page of tools.
  • Unassign (remove myself as collaborator), is now called “Remove Me”, and it found under manage Collaborators.
  • The Collaborators screen shows YOUR permissions for the current tree.
  • For payments and billing, there is now a single person in each organization that manages that function. Just this person gets email notices of receipts, too. This “Billing Administrator” can assign the role to someone else.

We also fixed a couple of small bugs, and did some usability studies and enhancements – all very subtle.

As always, please share your great ideas with us!

 

Zendesk Agent Scripting Update: Improvements for Inbound Callers

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We’re continuing to see traction in our call center business, especially among Zendesk clients. We recently had to find a way to keep the questions and answers tracked by Zingtree associated with a NEW ticket.  Zendesk didn’t have a way to permanently attach an identifier to a ticket so we could link the session data to it, so we had to create our own solution. This is especially handy for organizations that have inbound calls, or have agents create new tickets within Zendesk.

Version 5 of the Zendesk Agent Scripting app can be downloaded here.

Please note: If you’re migrating from Agent Scripting version 4, the state of each session will revert to the top of the tree.  So, if you’re happily using version 4, we recommend NOT upgrading to version 5.

 

Fastest Decision Trees Ever!

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Matthew W., one of our customers, had a brilliant recommendation on how to make the Zingtree rendering engine to be much faster. It made so much sense we just had to do it.

And now, one month later, the latest Zingtree release is so much faster than before. You’ll see the difference when clicking buttons. The next node appears immediately.

If you’re curious about the technological magic behind this update, basically, we load the entire tree data initially in a compressed form, and then use some fancy Javascript code to make each node appear instantly. Click-tracking is done asynchronously (separate from the display of each node).

So if you’re already deploying a Zingtree, grab the latest Publish code, or download the latest WordPress plugin, and your end-users will be getting answers even faster than ever before!

Update: Improved Usability on Embedded Trees

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This week’s update was inspired by Ted R., who observed that trees with some long content nodes and some short content nodes didn’t reposition the correctly on the page when a button was clicked. This occurred in the iFrame and WordPress embed methods.

Now, each button click repositions the page to the top of the node content. We think your visitors will like it better this way!

Have a suggestion or a bug report? Let us know!

Update: Default Subject, Message Body in Email Nodes

One of our customers asked us if we were able to pre-populate the subject and message when an end-user submits an email form via Zingtree.  And today, it’s now a new feature.

This is obviously very handy, as it makes less work for your web site visitors when you want them to email you.

Do you have a feature request? Let us know via our feedback form.