Zingtree Tags: zendesk apps

Customer Support Chart-Toppers: The 5 Best Apps for Zendesk

best apps for zendesk

It’s no secret that we’re big fans of everything that Zendesk has to offer; so are many of our own awesome customers. With its data-forward functionalities, centralized ticketing system, multiple support channels, and collaborative environment, there’s really no question why their Help Desk platform is so popular.

Another huge perk is their extensive collection of integrated applications, allowing you to do even more amazing things with the platform. In a sea of so many, we wanted to take the time to shout out to a few of the best apps for Zendesk:

1. Tasks

Tasks lets you build simple, to-do-style lists for any complex customer ticket, making it easier for support agents to flesh out (and follow) sub-tasks so customers can get the resolutions they need. With the app, you can track steps within any ticket, and even create templates for repeated tasks so every support team member involved can stay on the same page.

Learn more here: https://www.zendesk.com/apps/tasks/

2. Time Tracking

Time Tracking is perfect for support teams aiming to improve employee performance and identify resource-intensive customers, as it focuses on tracking the time spent on every incoming Zendesk ticket. Using the Time Tracking app for Zendesk, support and operations managers can more easily figure out where bottlenecks occur in agent efforts, as well as which issues tend to take the most time to resolve.

Learn more here: https://www.zendesk.com/apps/time-tracking

3. Swiftype Search

Every kind of customer wants the ability to run a quick search on a help desk or knowledge base – it’s the fastest way to find relevant information and self-solve problems. The Swiftype Search app integrates a completely customizable search bar on your Zendesk Help Center, so customers can easily access information, and your company can tap into search behavior and popular queries.

Learn more here:  https://www.zendesk.com/apps/swiftype-search/

4. Annotate

Honest, effective customer communication is key where problem-solving is concerned. Annotate is an app that allows you to guide customers in real-time through marked-up screenshots and images. This way, support agents can take them through step-by-steps, ask them to click certain areas or links, and more easily work with them to find solutions to more complex problems.

Learn more here: https://www.zendesk.com/apps/annotate-by-driftt/

5. Trello

We know and love Trello as a flexible, visual tool for organizing and itemizing tasks within various projects.  The Trello app for Zendesk lets you integrate the amazing task-based collaboration of Trello with the centralized communication of Zendesk, so agents can add support tickets to Trello cards and organize the boards they’re a part of. It’s an incredibly simple way to stay on top of it all.

Learn more here: https://www.zendesk.com/apps/trello/

In case you hadn’t heard, we have our own Zendesk apps to make your customer service and relationship-building efforts even more centralized, too:

The Zingtree Customer Support app for Zendesk allows you to integrate the steps a customer takes within a decision tree troubleshooter directly into that customers’ Zendesk ticket. If the customer can’t self-solve using your decision trees, your support people get valuable background information with every ticket, which saves everyone a lot of time and minimizes back-and-forth. You can learn more here: https://www.zendesk.com/apps/zingtree/

The Zingtree Agent Scripting app for Zendesk lets you build completely customized scripts that support agents can follow along with during each call, all while integrating with your Zendesk system. This makes it easy to streamline customer conversations, and provides powerful stats and reports on how the decision tree script is being used. You can learn more here: https://www.zendesk.com/apps/agent-scripting/


Any questions? We’re here for you

Zendesk Decision Tree Support App: Version 4

zendesk_zingtree-BLOG@2x

Travis A., who is implementing Zingtree for a video technology company, was keen on using Zingtree to try to reduce his team’s support ticket load. He also needed to import a synopsis of the Zingtree session data into his Zendesk tickets so his tech support people could get some time-saving background information.

Travis wanted to emphasize the condensed Q&A part of the session. Done!

Here’s the new look of the Zendesk Decision Tree Support app:

Here’s what’s new in the Zendesk Support App, version 4:

  • The Q&A view is now the default.
  • Any “back” or “restart” button clicks no longer show in Q&A view.
  • The answers clicked are highlighted, so it’s easy for a support person to see where the customer went at a glance.

You can download the latest Zingtree Decision Tree Support app for Zendesk here.

Need help installing the app? Instructions are here.

Travis' photo
This is Travis.

Thank you, Travis, for the awesome suggestions!