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Zingtree Pricing: How Agent Credits and Session Credits Work

At Zingtree, not only do we make it easy to build powerful interactive troubleshooters, but we also make it affordable and scalable. Our credits-based pricing system has some tremendous benefits:

  • You only pay for what you use.
  • Scaling up and down requires no effort on your part.
  • You don’t need to provision for agents or end users. Your usage is calculated automatically.

Our pricing uses two types of credits: Agent Credits (for employees and internal use) and Session Credits (for customers and end-users). Let’s take a look at how these credits function.

How Do Agent Credits Work?

Agent Credits are charged when the employees inside your organization use your decision trees. This applies to call centers, live support teams, and internal-only troubleshooters and process guides.

One Agent Credit equals one person’s unlimited use of Zingtree for a 24 hour period.

Here’s an example scenario:

You’re a small business with 10 employees using your decision trees regularly throughout their work day. The employees are all full-time working about 22 days per month. You’d need 10 x 22 = 220 Agent Credits per month.

An Agent Credit is counted when a person uses a tree in your account within a 24-hour period, no matter how many times they may click. Your plan provides a specified number of Agent Credits each month. If you go over the allotment, you are charged for extra credits at month’s end, or you have the option to purchase pre-paid discount Agent Credits to supplement the amount of credits provisioned in your Plan.

How Do Session Credits Work?

Alternatively, Session Credits are used when people outside of your business (end-users) are using your decision trees; customers in search of support, troubleshooting, etc.

When an individual views your tree and clicks at least one button, a single session credit will be counted. Once a decision tree session begins, the end-user can click as many times as they please and it will still just cost one session credit. Your plan provides a specified number of Session Credits each month. If you go over the allotment, you are charged for extra credits at month’s end, or you have the option to purchase pre-paid discount Session Credits to supplement the amount of credits provisioned in your Plan.

The pre-paid discount credits have a 10-year expiration and work like a bank account. The credits provisioned in your Plan are counted first. Then the prepaid credits are counted after the Plan credits are used.

See the volume discount levels below for each credit category:

Pre-Paid Session Pricing

100 to 999 sessions $0.10 per session
1000 to 2499 sessions $0.09 per session
2500 to 4999 sessions $0.08 per session
5000 to 9999 sessions $0.07 per session
10000 to 24999 sessions $0.06 per session
25000 to 100000 sessions $0.05 per session

Pre-Paid Agent Credit Pricing

100 to 999 credits $0.50 per agent per day
1000 to 2499 credits $0.45 per agent per day
2500 to 4999 credits $0.40 per agent per day
5000 to 9999 credits $0.35 per agent per day
10000 to 24999 credits $0.30 per agent per day
25000 to 100000 credits $0.25 per agent per day

Important Note: Our pricing plans include a fixed number of credits each month. If you go over your allotment, you are charged a per-credit rate, depending on your plan. You can also buy both agent and session credits in bulk by prepaying for blocks of credits. Either way, as long as you have a valid payment option in place, we will never shut you down if you go over your credit allotment.

We can also offer a fixed price custom plan if required, but most of our customers save money using the credits system. Our flexible pricing model means that you only pay for what you use.

Any questions on pricing? Feel free to contact us.