How is Zingtree Part of the Next Best Action Movement?
Effective organizations know that personalization is absolutely key to achieving customer success....
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Instant Notes for Contact Center Agents via Decision Trees
Many of our contact center customers require their agents to enter notes into their CRM or Help...
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2020 Q1 Updates
In spite of all the world’s craziness of late, we’ve been hunkering down working...
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Zingtree Discounted for Healthcare & Medical Facilities to Support Coronavirus Efforts
We, at Zingtree, understand the enormous impact that the coronavirus (COVID-19) is having on our...
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Create Zendesk Tickets from Zingtree Decision Trees
Updated March 12, 2020: Added support for targeting a specific Zendesk Ticket Form. Do you use...
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Zendesk Agent Scripting with Instant Notes – Version 15
If you’re a Zendesk user in a Contact Center environment, you’ll want to be using the...
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How to Set Up Zendesk Agent Scripting with Instant Notes – Version 15
This article shows how to set up the Zendesk Agent Scripting app with Instant Notes. Go here if...
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The Best Way to Build a Decision Tree
Decision trees are a powerful tool to help people simplify complex scenarios, allowing us to...
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Decision Trees with Lookup Tables
We get asked a lot about how to easily incorporate a lookup table in decision tree logic. For...
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Why You Need to Use an Interactive Agent Scripting Tool in Your Contact Center
Imagine the worst-case scenario customer care call: maybe the agent doesn’t know how to respond,...
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Guest Post: 5 Indispensable Telesales Tools for Inside Sales Teams
In many ways, telesales, also known as lead or demand generation, hasn’t changed in decades....
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First Updates of 2020
As Zingtree continues to grow and evolve, we’re taking steps to make everything under the...
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The Top 10 Call Center KPIs You Need To Know
Choosing appropriate Key Performance Indicators (“KPIs”) is critical to understanding your contact...
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How To Choose The Call Center Tool That’s Right For You
Achieving operational excellence requires that call center operators keep track of many moving...
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Adding or Updating Salesforce Objects from Decision Trees
Updated Dec. 23, 2019 for adding Salesforce Objects. If you are launching Zingtree decision trees...
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