All customers calling into your contact center have one thing in common: they care enough to want to get directly in touch with your company. Whether in regards to a critical issue that needs to be resolved, a quick question regarding accounts, or a request for more information on your products and services, these customers are reaching out for one-on-one care.
Not only can Zingtree interactive decision trees guide your agents through the call, but you can also collect and verify data about the customer, including name, address, email, phone number, and anything else you like.
Customer Calls = Data Goldmines
With the right interactive scripts in place, your call center can automate the process of collecting important customer data. You can:
Fill out information about a customer’s specific problem, question or request:
Use entry fields like list boxes, check boxes, dates, text, and numbers – shown here on the backend:
And shown here how they would appear for end-users:
You can even include the collected information in other parts of the script later on!
Here’s how to set up a call center script to collect data.
Verifying Key Customer Data
Beyond data collection, Zingtree interactive agent scripts for call centers also allow your organization to verify customer emails and phone numbers, and even any USPS address, to completely avoid any costly errors or mistakes that can happen during the purchase or shipping process.
As you begin to enter a shipping address you’ll see every possible match appear – these options will show less and less as you type in more of the address being verified.
Once you select an address from the choices presented, the city, state, and zip code will be filled in, and the address will be checked and verified.
For the verification of customer phone numbers and emails, the process is just a little bit different to make sure that your collected data is nice and clean. In the email validation test, for example, you’ll just need to enter in the customer email address and the Zingtree will verify if that email is “High Quality” or “Unverified.”
Both phone number and email validation work worldwide. Please note: If you are entering phone numbers for people outside of the USA, you’ll need to prefix them with a +.
For more details:
With your data cleaned and verified, you can rest assured that your collected customer information is accurate and reliable.
Like these features? Have any questions, comments, or suggestions? Please let us know!
