Decision Trees with Lookup Tables
We get asked a lot about how to easily incorporate a lookup table in decision tree logic. For...
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Why You Need to Use an Interactive Agent Scripting Tool in Your Contact Center
Imagine the worst-case scenario customer care call: maybe the agent doesn’t know how to respond,...
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Guest Post: 5 Indispensable Telesales Tools for Inside Sales Teams
In many ways, telesales, also known as lead or demand generation, hasn’t changed in decades....
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First Updates of 2020
As Zingtree continues to grow and evolve, we’re taking steps to make everything under the...
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The Top 10 Call Center KPIs You Need To Know
Choosing appropriate Key Performance Indicators (“KPIs”) is critical to understanding your contact...
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How To Choose The Call Center Tool That’s Right For You
Achieving operational excellence requires that call center operators keep track of many moving...
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Adding or Updating Salesforce Objects from Decision Trees
Updated Dec. 23, 2019 for adding Salesforce Objects. If you are launching Zingtree decision trees...
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Guest Post: How to Turn Around a Difficult Customer Conversation
It’s inevitable that at some point, your agents are going to have some difficult conversations...
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Implementing Logic Nodes in your Decision Trees: Step by Step
Already familiar with logic nodes? You can find the rest of our resources here: How logic nodes...
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November 2019 Updates
November brought about a lot of updates to existing features. As Zingtree continues to grow and...
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5 Ways to Hire, Train and Retain Excellent Call Center Agents
In any customer-facing business, customer service agents are one of your greatest assets. In call...
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Zingtree’s Decision Tree Chrome Extension
Many of our contact center customers are looking for a super quick, easy way to integrate decision...
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Verifying Customers with Zingtree
Many of our customers have asked for a simple way to include some sort of customer verification...
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October 2019 Updates – Performance, Task Manager and Usability Improvements
As always, we continue our hard work to make Zingtree better – both for usability and...
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Guest Post: 9 Ways to Make Your Small Business Deliver Excellent Customer Service
The business landscape has grown increasingly competitive as the internet has transformed the...
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