Implementing Logic Nodes in your Decision Trees: Step by Step
Already familiar with logic nodes? You can find the rest of our resources here: How logic nodes...
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November 2019 Updates
November brought about a lot of updates to existing features. As Zingtree continues to grow and...
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5 Ways to Hire, Train and Retain Excellent Call Center Agents
In any customer-facing business, customer service agents are one of your greatest assets. In call...
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Zingtree’s Decision Tree Chrome Extension
Many of our contact center customers are looking for a super quick, easy way to integrate decision...
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Verifying Customers with Zingtree
Many of our customers have asked for a simple way to include some sort of customer verification...
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October 2019 Updates – Performance, Task Manager and Usability Improvements
As always, we continue our hard work to make Zingtree better – both for usability and...
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Guest Post: 9 Ways to Make Your Small Business Deliver Excellent Customer Service
The business landscape has grown increasingly competitive as the internet has transformed the...
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How To Automate Redundancies In Your Call Center
Automating processes within your contact center is a crucial step towards optimizing customer...
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Fall Updates 2019 – Document Nodes, More Zendesk Support
Fall is officially here, which means most people are now hunkering down and getting productive...
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How to Help Your Customers Self-Solve & Save Time and Money
The customer experience landscape has changed dramatically in recent years. Today’s customers are...
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Create Zendesk Tickets from Zingtree Decision Trees
Do you use Zendesk to manage technical support? If so, you can use Zingtree decision trees to...
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Late Summer 2019 Updates
Over the past month, we’ve continued to improve our core product. Most notably, there is now...
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Zendesk Agent Scripting App – Version 13
If you’re a Zendesk user in a Contact Center environment, you’ll want to be using our...
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How to Set Up The Zendesk Agent Scripting App – Version 13
This article shows how to set up the Zendesk Agent Scripting app. Go here if you want to learn...
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Are You Accurately Tracking These Customer Care Metrics?
Tracking your customer care progress is important for employees, customers and long-term business...
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