How To Automate Redundancies In Your Call Center
Automating processes within your contact center is a crucial step towards optimizing customer...
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Fall Updates 2019 – Document Nodes, More Zendesk Support
Fall is officially here, which means most people are now hunkering down and getting productive...
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How to Help Your Customers Self-Solve & Save Time and Money
The customer experience landscape has changed dramatically in recent years. Today’s customers are...
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Create Zendesk Tickets from Zingtree Decision Trees
Do you use Zendesk to manage technical support? If so, you can use Zingtree decision trees to...
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Late Summer 2019 Updates
Over the past month, we’ve continued to improve our core product. Most notably, there is now...
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Zendesk Agent Scripting App – Version 13
If you’re a Zendesk user in a Contact Center environment, you’ll want to be using our...
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How to Set Up The Zendesk Agent Scripting App – Version 13
This article shows how to set up the Zendesk Agent Scripting app. Go here if you want to learn...
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Are You Accurately Tracking These Customer Care Metrics?
Tracking your customer care progress is important for employees, customers and long-term business...
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How to Build More Efficient Decision Trees with Logic Nodes
Zingtree is a powerful tool to help your customers discover answers themselves. Whether the...
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How Zingtree Uses Automatic Reports for Decision Tree Management
Here at Zingtree, we use Automatically Emailed Reports to monitor the usage of our own decision...
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Midsummer 2019 Decision Tree Updates
We’ve spent the last few weeks focusing on improving your decision tree reporting capability...
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Salesforce Agent Scripting App
Updated October 2, 2019 The Zingtree Agent Scripting App for Salesforce makes it easy to add...
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How To Convince Your Customers to Buy
The Real Value Behind Helping Your Customers Often, businesses can chalk up their efforts behind...
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The Customer Support Stack You Need in 2019
Exceptional customer support has long been a crucial element to any successful company, and that...
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Push Live: A Simple Decision Tree Publishing and Approval Process
Updated July 9, 2019 Some of our larger customers have asked for a simple process for managing...
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