The hectic holiday season means a stressful time for customers, business, and support representatives at all levels. While we have our own great tips for how to improve the functionality and flow of support during the holiday season, we thought we’d round up some high-level communications to help navigate some of the trickier situations.
Before the thick of the holidays are upon us, take a quick interactive course on how to deal with some of the most common scenarios where a customer could become upset, angry, or frustrated. Good luck!
Want to see more amazing user-generated decision trees? Check out the Zingtree Gallery!