Business

How to Use Decision Trees to Fill PDF Forms

Jul 20, 2020 | Business, Business Process Management, How To, Integrations

Updated Nov 19, 2020 When filling in forms in PDF files, individuals can miss important parts, or...

How is Zingtree Part of the Next Best Action Movement?

Mar 28, 2020 | Business, Call Centers, Customer Support

Effective organizations know that personalization is absolutely key to achieving customer success....

Guest Post: 9 Ways to Make Your Small Business Deliver Excellent Customer Service

Oct 23, 2019 | Business, Customer Support

The business landscape has grown increasingly competitive as the internet has transformed the...

Business Process Decision Trees with Time-based Escalation

Jun 10, 2019 | Business, Business Process Management, Call Centers, How To

As many of our customers are using Zingtree decision trees to help standardize their business...

How to Use Process Flows to Build Mailchimp Lists

Jun 7, 2019 | API, Business, How To, Integrations, Product Updates

Updated June 7, 2019 for Mailchimp changes As end-users are using your Zingtree decision...

How Nectar Desk Works with Zingtree Agent Scripts

Mar 28, 2019 | Business, Call Centers, CRM, Integrations

These days, customer relationship management (“CRM”) systems are integral to the success of any...

Make Decision Trees with Reusable Content with Zingtree Libraries

Feb 20, 2019 | Business, For Beginners, How To, Knowledge Management

Have you ever required a way to access and reuse the information in your decision tree nodes in...

5 Ways to Get More Out of Zingtree in the New Year

Jan 28, 2019 | Business, Customer Support, Customization, For Beginners, How To, Sales & Marketing, Use Cases

A new year is always a new chance to look at things with fresh eyes and do things better....

7 Big Call Center Predictions for 2019

Jan 16, 2019 | Business, Call Centers

Call centers are constantly changing and adapting to fit the growing needs of customers, and...

Top 7 Decision Tree Examples for Streamlining Your Business

Dec 19, 2018 | Business, For Beginners, Use Cases

Decision trees are incredibly versatile and powerful tools for call centers, support teams,...

This Year, Give Your Customers the Gift Of Great Holiday Support

Nov 20, 2018 | Business, Call Centers, Customer Support, eCommerce & Retail

Customer service can be particularly demanding during the holiday season. From November all the...

How Decision Trees for Insurance Can Simplify Policies & Procedures

Oct 29, 2018 | Business, Case Studies, Use Cases

Having exceptional customer service isn’t reserved for typical B2C companies. In such a...

5 Reasons Why Shoppers Might Hate Navigating Your Website

Oct 10, 2018 | Business, Customer Support, Knowledge Management, Sales & Marketing, Zingtree News

Your customer-facing website is meant to be an environment that welcomes, informs, engages,...

8 Stats That Prove You Need A Knowledge Management System

Sep 11, 2018 | Business, Customer Support, Knowledge Management

A knowledge base – also called a knowledge management system (KMS) – is the repository...

How Do You Measure Success in BPO Call Centers?

Aug 6, 2018 | Business, Call Centers

BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that...

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