How is Zingtree Part of the Next Best Action Movement?
Effective organizations know that personalization is absolutely key to achieving customer success....
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Business
Guest Post: 9 Ways to Make Your Small Business Deliver Excellent Customer Service
The business landscape has grown increasingly competitive as the internet has transformed the...
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Business Process Decision Trees with Time-based Escalation
As many of our customers are using Zingtree decision trees to help standardize their business...
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How to Use Process Flows to Build Mailchimp Lists
Updated June 7, 2019 for Mailchimp changes As end-users are using your Zingtree decision...
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How Nectar Desk Works with Zingtree Agent Scripts
These days, customer relationship management (“CRM”) systems are integral to the success of any...
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Make Decision Trees with Reusable Content with Zingtree Libraries
Have you ever required a way to access and reuse the information in your decision tree nodes in...
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5 Ways to Get More Out of Zingtree in the New Year
A new year is always a new chance to look at things with fresh eyes and do things better....
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7 Big Call Center Predictions for 2019
Call centers are constantly changing and adapting to fit the growing needs of customers, and...
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Top 7 Decision Tree Examples for Streamlining Your Business
Decision trees are incredibly versatile and powerful tools for call centers, support teams,...
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This Year, Give Your Customers the Gift Of Great Holiday Support
Customer service can be particularly demanding during the holiday season. From November all the...
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How Decision Trees for Insurance Can Simplify Policies & Procedures
Having exceptional customer service isn’t reserved for typical B2C companies. In such a...
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5 Reasons Why Shoppers Might Hate Navigating Your Website
Your customer-facing website is meant to be an environment that welcomes, informs, engages,...
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8 Stats That Prove You Need A Knowledge Management System
A knowledge base – also called a knowledge management system (KMS) – is the repository...
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How Do You Measure Success in BPO Call Centers?
BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that...
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Decision Trees for Business Processes – The Zingtree Task Manager Tool
Overview One of the more common, interesting uses for interactive decision trees is as an online...
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