How Nectar Desk Works with Zingtree Agent Scripts
These days, customer relationship management (“CRM”) systems are integral to the success of any...
Read More
Business
Make Decision Trees with Reusable Content with Zingtree Libraries
Have you ever required a way to access and reuse the information in your decision tree nodes in...
Read More
5 Ways to Get More Out of Zingtree in the New Year
A new year is always a new chance to look at things with fresh eyes and do things better....
Read More
7 Big Call Center Predictions for 2019
Call centers are constantly changing and adapting to fit the growing needs of customers, and...
Read More
Top 7 Decision Tree Examples for Streamlining Your Business
Decision trees are incredibly versatile and powerful tools for call centers, support teams,...
Read More
This Year, Give Your Customers the Gift Of Great Holiday Support
Customer service can be particularly demanding during the holiday season. From November all the...
Read More
How Decision Trees for Insurance Can Simplify Policies & Procedures
Having exceptional customer service isn’t reserved for typical B2C companies. In such a...
Read More
5 Reasons Why Shoppers Might Hate Navigating Your Website
Your customer-facing website is meant to be an environment that welcomes, informs, engages,...
Read More
8 Stats That Prove You Need A Knowledge Management System
A knowledge base – also called a knowledge management system (KMS) – is the repository...
Read More
How Do You Measure Success in BPO Call Centers?
BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that...
Read More
Decision Trees for Business Processes – The Zingtree Task Manager Tool
Overview One of the more common, interesting uses for interactive decision trees is as an online...
Read More
How to Setup Zingtree Decision Trees for Business Processes
Getting your organization ready to use business process decision trees via the Zingtree Task...
Read More
The Most Important Customer Support Stats for 2018
Customer support has changed exponentially in the last few years. Better technology, more informed...
Read More
How Zingtree Uses Automations To Be More Productive
Long gone are the days of doing it all by hand and double-checking your work along the way. For...
Read More
How Do You Fix a Broken Process?
At Zingtree, we do our best to create well-thought-out processes in order to ensure that common...
Read More