Guest Post: 9 Ways to Make Your Small Business Deliver Excellent Customer Service
The business landscape has grown increasingly competitive as the internet has transformed the...
Read MoreOct 23, 2019 | Business, Customer Support
The business landscape has grown increasingly competitive as the internet has transformed the...
Read MoreJun 10, 2019 | Business, Business Process Management, Call Centers, How To
As many of our customers are using Zingtree decision trees to help standardize their business...
Read MoreJun 7, 2019 | API, Business, How To, Integrations, Product Updates
Updated June 7, 2019 for Mailchimp changes As end-users are using your Zingtree decision...
Read MoreMar 28, 2019 | Business, Call Centers, CRM, Integrations
These days, customer relationship management (“CRM”) systems are integral to the success of any...
Read MoreFeb 20, 2019 | Business, For Beginners, How To, Knowledge Management
Have you ever required a way to access and reuse the information in your decision tree nodes in...
Read MoreJan 28, 2019 | Business, Customer Support, Customization, For Beginners, How To, Sales & Marketing, Use Cases
A new year is always a new chance to look at things with fresh eyes and do things better....
Read MoreJan 16, 2019 | Business, Call Centers
Call centers are constantly changing and adapting to fit the growing needs of customers, and...
Read MoreDec 19, 2018 | Business, For Beginners, Use Cases
Decision trees are incredibly versatile and powerful tools for call centers, support teams,...
Read MoreNov 20, 2018 | Business, Call Centers, Customer Support, eCommerce & Retail
Customer service can be particularly demanding during the holiday season. From November all the...
Read MoreOct 29, 2018 | Business, Case Studies, Use Cases
Having exceptional customer service isn’t reserved for typical B2C companies. In such a...
Read MoreOct 10, 2018 | Business, Customer Support, Knowledge Management, Sales & Marketing, Zingtree News
Your customer-facing website is meant to be an environment that welcomes, informs, engages,...
Read MoreSep 11, 2018 | Business, Customer Support, Knowledge Management
A knowledge base – also called a knowledge management system (KMS) – is the repository...
Read MoreAug 6, 2018 | Business, Call Centers
BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that...
Read MoreAug 2, 2018 | Business, Business Process Management, Product Updates, Zingtree News
Overview One of the more common, interesting uses for interactive decision trees is as an online...
Read MoreAug 1, 2018 | Business, Business Process Management, How To, Zingtree News
Getting your organization ready to use business process decision trees via the Zingtree Task...
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