Generating Custom Documents Using Document Nodes
Updated August 6, 2020, with HTML File URL variable as a new option. Many Zingtree customers want...
Read MoreAug 6, 2020 | Customer Support, How To, Product Updates
Updated August 6, 2020, with HTML File URL variable as a new option. Many Zingtree customers want...
Read MoreMar 28, 2020 | Business, Call Centers, Customer Support
Effective organizations know that personalization is absolutely key to achieving customer success....
Read MoreJan 14, 2020 | Call Centers, Customer Support
Choosing appropriate Key Performance Indicators (“KPIs”) is critical to understanding your contact...
Read MoreJan 2, 2020 | Call Centers, Customer Support, How To
Achieving operational excellence requires that call center operators keep track of many moving...
Read MoreDec 17, 2019 | Call Centers, Customer Support
It’s inevitable that at some point, your agents are going to have some difficult conversations...
Read MoreNov 21, 2019 | Call Centers, Customer Support
In any customer-facing business, customer service agents are one of your greatest assets. In call...
Read MoreOct 23, 2019 | Business, Customer Support
The business landscape has grown increasingly competitive as the internet has transformed the...
Read MoreOct 17, 2019 | Call Centers, Customer Support, How To
Automating processes within your contact center is a crucial step towards optimizing customer...
Read MoreSep 27, 2019 | Call Centers, Customer Support, How To
The customer experience landscape has changed dramatically in recent years. Today’s customers are...
Read MoreSep 5, 2019 | Call Centers, Customer Support
Tracking your customer care progress is important for employees, customers and long-term business...
Read MoreAug 2, 2019 | Customer Support, How To, Zingtree News
The Real Value Behind Helping Your Customers Often, businesses can chalk up their efforts behind...
Read MoreJul 17, 2019 | Call Centers, Customer Support
Exceptional customer support has long been a crucial element to any successful company, and that...
Read MoreJan 28, 2019 | Business, Customer Support, Customization, For Beginners, How To, Sales & Marketing, Use Cases
A new year is always a new chance to look at things with fresh eyes and do things better....
Read MoreDec 6, 2018 | CRM, Customer Support, For Beginners
These days, there are quite a few solutions for improving customer service and support in...
Read MoreNov 28, 2018 | Customer Support, Use Cases
As business owners, brand managers, and people with an investment in the companies that we work...
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