Generating Custom Documents Using Document Nodes
Updated August 6, 2020, with HTML File URL variable as a new option. Many Zingtree customers want...
Read More
Customer Support
How is Zingtree Part of the Next Best Action Movement?
Effective organizations know that personalization is absolutely key to achieving customer success....
Read More
The Top 10 Call Center KPIs You Need To Know
Choosing appropriate Key Performance Indicators (“KPIs”) is critical to understanding your contact...
Read More
How To Choose The Call Center Tool That’s Right For You
Achieving operational excellence requires that call center operators keep track of many moving...
Read More
Guest Post: How to Turn Around a Difficult Customer Conversation
It’s inevitable that at some point, your agents are going to have some difficult conversations...
Read More
5 Ways to Hire, Train and Retain Excellent Call Center Agents
In any customer-facing business, customer service agents are one of your greatest assets. In call...
Read More
Guest Post: 9 Ways to Make Your Small Business Deliver Excellent Customer Service
The business landscape has grown increasingly competitive as the internet has transformed the...
Read More
How To Automate Redundancies In Your Call Center
Automating processes within your contact center is a crucial step towards optimizing customer...
Read More
How to Help Your Customers Self-Solve & Save Time and Money
The customer experience landscape has changed dramatically in recent years. Today’s customers are...
Read More
Are You Accurately Tracking These Customer Care Metrics?
Tracking your customer care progress is important for employees, customers and long-term business...
Read More
How To Convince Your Customers to Buy
The Real Value Behind Helping Your Customers Often, businesses can chalk up their efforts behind...
Read More
The Customer Support Stack You Need in 2019
Exceptional customer support has long been a crucial element to any successful company, and that...
Read More
5 Ways to Get More Out of Zingtree in the New Year
A new year is always a new chance to look at things with fresh eyes and do things better....
Read More
7 Tips for an Effective, Interactive Knowledge Base
These days, there are quite a few solutions for improving customer service and support in...
Read More
Clever Ways to Make Customer Support Less Annoying
As business owners, brand managers, and people with an investment in the companies that we work...
Read More