5 Ways to Get More Out of Zingtree in the New Year
A new year is always a new chance to look at things with fresh eyes and do things better....
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Customer Support
7 Tips for an Effective, Interactive Knowledge Base
These days, there are quite a few solutions for improving customer service and support in...
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Clever Ways to Make Customer Support Less Annoying
As business owners, brand managers, and people with an investment in the companies that we work...
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This Year, Give Your Customers the Gift Of Great Holiday Support
Customer service can be particularly demanding during the holiday season. From November all the...
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5 Reasons Why Shoppers Might Hate Navigating Your Website
Your customer-facing website is meant to be an environment that welcomes, informs, engages,...
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Create Freshdesk Tickets from Zingtree Decision Trees
Does your company use Freshdesk to manage technical support? If so, you can use Zingtree decision...
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How to Send Email from Decision Trees
One of the most frequent requests we get from customers is about sending email. We’ve...
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8 Stats That Prove You Need A Knowledge Management System
A knowledge base – also called a knowledge management system (KMS) – is the repository...
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Generating Custom Documents Using Document Nodes
Updated December 19, 2018, with HTML File Download option and variable comparisons. We’ve...
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The Most Important Customer Support Stats for 2018
Customer support has changed exponentially in the last few years. Better technology, more informed...
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Balancing the Digital & Human Experience in Customer Support
Technology has enabled us as business owners, operators, and supporters, to make huge strides of...
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These 5 Simple Call Script Techniques Can Easily Win New Customers
Do your agents strictly follow the call script and stay unshakable in what to say next when they...
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Adding Personalized Customer Service to Your Call Center
We recently had the pleasure of contributing a guest article on the CrazyCall blog about some of...
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5 Massive Time-Saving Benefits of Interactive Decision Trees
Decision trees can be great time-saving tools when implemented well. In any industry use case,...
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How to Pick the Best Live Chat Solution
We’re huge fans of live chat – at Zingtree, it has been a terrific way...
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