The Top 10 Call Center KPIs You Need To Know
Choosing appropriate Key Performance Indicators (“KPIs”) is critical to understanding your contact...
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Customer Support
How To Choose The Call Center Tool That’s Right For You
Achieving operational excellence requires that call center operators keep track of many moving...
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Guest Post: How to Turn Around a Difficult Customer Conversation
It’s inevitable that at some point, your agents are going to have some difficult conversations...
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5 Ways to Hire, Train and Retain Excellent Call Center Agents
In any customer-facing business, customer service agents are one of your greatest assets. In call...
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Guest Post: 9 Ways to Make Your Small Business Deliver Excellent Customer Service
The business landscape has grown increasingly competitive as the internet has transformed the...
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How To Automate Redundancies In Your Call Center
Automating processes within your contact center is a crucial step towards optimizing customer...
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How to Help Your Customers Self-Solve & Save Time and Money
The customer experience landscape has changed dramatically in recent years. Today’s customers are...
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Are You Accurately Tracking These Customer Care Metrics?
Tracking your customer care progress is important for employees, customers and long-term business...
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How To Convince Your Customers to Buy
The Real Value Behind Helping Your Customers Often, businesses can chalk up their efforts behind...
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The Customer Support Stack You Need in 2019
Exceptional customer support has long been a crucial element to any successful company, and that...
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5 Ways to Get More Out of Zingtree in the New Year
A new year is always a new chance to look at things with fresh eyes and do things better....
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7 Tips for an Effective, Interactive Knowledge Base
These days, there are quite a few solutions for improving customer service and support in...
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Clever Ways to Make Customer Support Less Annoying
As business owners, brand managers, and people with an investment in the companies that we work...
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This Year, Give Your Customers the Gift Of Great Holiday Support
Customer service can be particularly demanding during the holiday season. From November all the...
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5 Reasons Why Shoppers Might Hate Navigating Your Website
Your customer-facing website is meant to be an environment that welcomes, informs, engages,...
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