How To Choose The Call Center Tool That’s Right For You
Achieving operational excellence requires that call center operators keep track of many moving...
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How To
Verifying Customers with Zingtree
Many of our customers have asked for a simple way to include some sort of customer verification...
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How To Automate Redundancies In Your Call Center
Automating processes within your contact center is a crucial step towards optimizing customer...
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How to Help Your Customers Self-Solve & Save Time and Money
The customer experience landscape has changed dramatically in recent years. Today’s customers are...
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How to Build More Efficient Decision Trees with Logic Nodes
Zingtree is a powerful tool to help your customers discover answers themselves. Whether the...
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How Zingtree Uses Automatic Reports for Decision Tree Management
Here at Zingtree, we use Automatically Emailed Reports to monitor the usage of our own decision...
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How To Convince Your Customers to Buy
The Real Value Behind Helping Your Customers Often, businesses can chalk up their efforts behind...
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Push Live: A Simple Decision Tree Publishing and Approval Process
Updated July 9, 2019 Some of our larger customers have asked for a simple process for managing...
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Business Process Decision Trees with Time-based Escalation
As many of our customers are using Zingtree decision trees to help standardize their business...
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How to Use Process Flows to Build Mailchimp Lists
Updated June 7, 2019 for Mailchimp changes As end-users are using your Zingtree decision...
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How to Test and Debug Decision Tree Logic Nodes
You’ve built out your tree and added Logic nodes, but why aren’t you getting the results you’re...
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Add Authors and Set Permissions for Your Decision Trees
Updated May 6, 2019 In this quick article, we explain how Zingtree handles administrative rights...
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How to Create Outbound Call Center Scripts with Objection Handling
We’ve seen a lot of our customers ask about how to use Zingtree to create an outbound call...
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Make Decision Trees with Reusable Content with Zingtree Libraries
Have you ever required a way to access and reuse the information in your decision tree nodes in...
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How to Do Math Calculations in Decision Trees
Updated Feb. 10, 2019 If you’re using Data Entry Fields or Merge Variables to...
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