Instant Notes for Contact Center Agents via Decision Trees
Many of our contact center customers require their agents to enter notes into their CRM or Help...
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Product Updates
2020 Q1 Updates
In spite of all the world’s craziness of late, we’ve been hunkering down working...
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Adding or Updating Salesforce Objects from Decision Trees
Updated Dec. 23, 2019 for adding Salesforce Objects. If you are launching Zingtree decision trees...
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October 2019 Updates – Performance, Task Manager and Usability Improvements
As always, we continue our hard work to make Zingtree better – both for usability and...
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Fall Updates 2019 – Document Nodes, More Zendesk Support
Fall is officially here, which means most people are now hunkering down and getting productive...
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Late Summer 2019 Updates
Over the past month, we’ve continued to improve our core product. Most notably, there is now...
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Midsummer 2019 Decision Tree Updates
We’ve spent the last few weeks focusing on improving your decision tree reporting capability...
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June 2019 Updates
The big news for June is the addition of multiple Super-users and Billing Admins. Previously, you...
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May 2019 Updates
We’re a little late in our monthly updates post due to an exciting new feature: Escalation....
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How to Use Process Flows to Build Mailchimp Lists
Updated June 7, 2019 for Mailchimp changes As end-users are using your Zingtree decision...
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Add Authors and Set Permissions for Your Decision Trees
Updated May 6, 2019 In this quick article, we explain how Zingtree handles administrative rights...
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April 2019 Updates
As we finally head into Spring, we’ve made Zingtree even easier to use, so you’ll have...
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March 2019 Updates
Over the past six weeks we’ve spent a lot of time polishing Zingtree. We continue to listen...
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Zingtree: First Updates for 2019
The new year is always a good time to introspect about what you’ve been doing the previous...
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How to Do Math Calculations in Decision Trees
Updated Feb. 10, 2019 If you’re using Data Entry Fields or Merge Variables to...
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