Videos | Zingtree

How to Add Video to Your Zingtree Decision Tree

June 9, 2016 | Categories: Customer Support, For Beginners, How To, Videos | by Bill Zing

blog-howto

Including videos in your interactive troubleshooter decision trees can make them much more effective. And Zingtree makes it easy to add video to any node in your tree. Here’s how to do it:

Go to Overview, and edit the node where you want to include video.
Pick the Video Tool from the content editor:
Enter the URL of your video, then click Insert Video. Zingtree can use native YouTube URLs, as well as a few others.
The video is embedded into your node.

That’s all there is to it!

Note: The video insert tool is not available when editing nodes in Designer.

| Comments

Video: Using the Agent Scripting App for Zendesk

May 31, 2016 | Categories: How To, Use Cases, Videos, Zendesk | by Bill Zing

If you want to have a Zingtree ready-to-use inside of Zendesk, we have a Zendesk App for you: The Zingtree Agent Scripting App.

This is extremely handy for companies that offer chat or telephone support, or call centers, as it allows an agent to have a live, standardized script to follow when helping the customer. Plus, you get some awesome reports on how your tree is being used in aggregate or by individual agents.

Watch our short video to see how your company can benefit from Agent Scripting:

Ready to get started? Learn more and follow the instructions here.

Tags: Agent Scripting, agent scripting for zendesk, agent scripts, agent tools, best tools for customer service, customer support tools, zendesk tools | Comments

How-to Tutorial Videos for Creating Decision Trees

February 8, 2015 | Categories: For Beginners, How To, Videos | by Bill Zing

We’ve received a fair bit of feedback that our customers want more in the way of tutorial videos for making decision trees, so we’ve created three new ones for Wizard, Designer and Overview.

You can access them from our tutorials page, or just watch here:

In case you’re wondering, our voice talent is the fabulous Kate Sample (from the USA!).

| Comments

New Usability Updates for February

February 3, 2015 | Categories: Product Updates, Videos, Zingtree News | by Tiffany

If it seems like we’re making Zingtree easier to use daily, it’s because we are. In addition to the updates we made last week, here’s an overview of some new usability enhancements this month:

We turned one-size-fits-all Content Nodes into new Question and Final Answer nodes.
Tutorials for Wizard and Designer appear before launching these tools for the first time.
New video tutorials have been published for Wizard and Designer.
Deploy page is cleaner and clearer.
Some minor bug fixes and enhancements.

Read on for in-depth list of all of the details! And, as always, let us know what you think as you’re creating your own unique trees. You can always find us on Twitter, Facebook and LinkedIn if you’d rather be social.

(more…)