Did you know that, as a Talkdesk user, you can seamlessly combine Zingtree, Talkdesk, and your CRM into one unified solution? This means that your agents can dial, see customer details, follow a script, and automatically update user records − all from a single screen.
So, how exactly does this work? When receiving a call in Talkdesk, the contact’s name will appear if they are already known to your organization. Without changing screens, the agent can then open the dialer’s Salesforce or Zendesk page, while Zingtree appears in an embedded window to guide the agent through the call. Once the call is completed, automatic notes are generated and sent directly to your CRM, and any additional notes can be added easily via the Talkdesk widget. Essentially, it’s everything your agent needs to manage a call, all in one place, and on one screen.
See It in Action
To learn more about how to leverage Talkdesk and Zingtree together, we’d like to invite you to join us at the Talkdesk Digital Showdown: Innovations in CX on November 5 at 10AM PT / 1PM ET.
Zingtree will be contending for the top spot with only three minutes to convince a live audience that we’ve got the best contact center solution today. The grand prize? $10,000 to donate to the charity of the winner’s choice. For Zingtree, that’s the fantastic One Tree Planted. One Tree Planted is an environmental non-profit dedicated to making it easier for individuals and businesses to give back to the environment, create a healthier climate, protect biodiversity, and help reforestation efforts around the world − all by planting trees.
Come, see us compete, cast your vote to select the ultimate winner, and learn loads of powerful ways that you can use Talkdesk with Zingtree and other useful tools.
Save your seat now, and we look forward to seeing you there!