Scheduling medical appointments can be a stressful and complicated process for both patients and healthcare practices. With the evolution of software and other technologies, setting the right appointment with the right doctor has improved, but hasn’t yet truly progressed into a digital, streamlined way — interactive decision trees as an appointment scheduling tool are the wave of the future.
The Future of Medical Appointment Scheduling
The Spokane Ear, Nose & Throat Clinic is a large group practice with multiple office locations and a firm understanding of the quality patient care; this includes quickly getting their patients set up with the right doctor. Spokane ENT’s decision tree appointment schedulers allow the clinic to evaluate patients and ensure they are paired with the correct specialty every time. Efficiency and productivity are through the roof!
Decision trees are a super-streamlined approach to gathering pertinent, sensitive medical information and routing patients to the correct specialists or department in just a few clicks. With every question and answer the patient is guided through, more critical and standard information is revealed and stored in a HIPAA format.
Here’s an example from our Medical Appointment Scheduling Tool demo:
When the appointment has been scheduled, this collected information can also be distributed and delivered to the right office securely.
Dr. William Schmitt of Spokane ENT (along with the rest of the staff) have optimized and standardized every medical scheduling tool across office sites, saving the medical practice and its customers an overwhelming amount of time. With their medical scheduling decision trees in place, the clinic has streamlined more than 18,000 patient calls and counting.
“Decision trees have allowed us to collect patient symptoms and quickly schedule them with the correct physician and accompanying testing.”
Quickly Route Patients to the Right Care & More
With customized solutions and real-time 24/7 access, every patient will benefit from what interactive online appointment scheduling has to offer. Rather than calling during practice hours and navigating a phone tree, or waiting on hold with a busy administrative staff member or receptionist, busy patients can self-solve and lead themselves directly where they need to go.
With a simple question-and-answer style flow, patients can feel more comfortable sharing private medical details and locate the correct specialist that they need in just a few minutes. This process also streamlines things once the appointment takes place, as all of the patient’s history, symptoms, and other information can already be collected in a secure digital format.
Some other great uses for health care or medical decision trees include:
- Risk assessment
- Pre-diagnosis and triage
- Patient enrollment
- Medical exams
- Health questionnaires
- Nurse advice lines
- And so much more
You can more use cases and decision tree demos for medical and healthcare practices on the Zingtree Gallery.
This article was originally published on July 31, 2017.