Your troubleshooters and FAQ-style decision trees are chock-full of answers, insight and other information just waiting to be discovered. In addition to guiding people to find answers step-by-step, you can also insert a Search Form into your decision tree.
With the functionality of a Search Form, your customers can quickly and easily search for text in the current tree, and then jump directly to that section.
Why Use a Search Form?
Our clients pointed out that, while decision trees are built for customers to navigate through, it’s often much faster to directly locate a specific piece of content. Search Form queries match text within your decision tree nodes or titles, making it easy to search for specific information in a tree.
Note: This is different from Tree Search Forms, which lets you search through all the trees in your organization.
How to Insert Search Forms
Placing this type of form is as easy as clicking a button while creating your decision tree…
Open your decision tree of choice and navigate to Overview. Next, open “Edit” for the node you want to place it in, then select Templates in the Content Editor to insert your Search Form.
There you have it! Now your customers, employees or anyone else using your decision tree will quickly and easily be able to search for the solution they are looking for.