Service Issue – September 2-3, 2018

 

This documentation is for Zingtree Classic. Click the tab above if you are using the New Experience (Beta). 

We experienced a temporary issue with saving data from approximately 12 PM PST September 2, to 12 PM PST September 3. This was caused by an update which passed our QA process, but nevertheless had issues.

The functionality of trees worked properly, but any data collection during that time may not have worked properly for some trees.

Going forward, we’ve updated our build process to ensure this particular issue does not resurface again. Our apologies if this affected your operation in any way.

Thanks for your patience, and continued support of Zingtree.

P.S. If you are using Agent Portal, we may be able to recover raw data from the outage period. Just ask us on chat.

 

 

We experienced a temporary issue with saving data from approximately 12 PM PST September 2, to 12 PM PST September 3. This was caused by an update which passed our QA process, but nevertheless had issues.

The functionality of trees worked properly, but any data collection during that time may not have worked properly for some trees.

Going forward, we’ve updated our build process to ensure this particular issue does not resurface again. Our apologies if this affected your operation in any way.

Thanks for your patience, and continued support of Zingtree.

P.S. If you are using Agent Portal, we may be able to recover raw data from the outage period. Just ask us on chat.