Zingtree has powerful built-in analytics. In this series, we’re taking a closer look at some of these in-depth reports and how they help you learn even more about how customers use your trees.
The Results Report allows you to quickly and easily measure the overall performance of your decision trees, based on the last node visited during a session. With a powerful labelling system, you can tag your nodes as a “success,” “failure,” or an “unknown result” to generate the report.
Before getting started, go here to learn how to label your nodes:
To access this report, go to Overview > Reports and select Resultsfrom the dropdown menu. You can specify an exact date range to pull the stats from before clicking “Show Report.”
The report will generate immediately, showing you a complete overview of your results in a pie chart. Hover over each section to see the statistics for each success, failure, and incomplete or unknown result.
You’ll also find a breakdown of the engagements, sessions started, and sessions with button clicks within that given date range. Please note that changing the category of any node — for example, from “success” to “failure” — will automatically update the report.
Learn more about our powerful reports and analytics:
Our customers often ask us how to go about measuring the performance of a Zingtree decision tree. This is an important part of your relationship with Zingtree, since everybody wants to see how effective trees are at saving time and money.
Here’s how measuring results works:
Each node in the tree can be categorized with success, failure, or an unknown result.
The result for the entire session uses the category for the last node visited.
For example, if the last node visited is an “I need help” node, categorized as “failure”, then the overall session result is failure. If the last node visited proposed a solution to a problem, and was categorized as “success”, then the session is a success.
How to categorize nodes to track results:
1. Go to the decision tree you wish to analyze, and open the Overview or Designer.
2. Make sure that each node in your tree is categorized properly. Use Edit Node to categorize your success and failure nodes,, using the “Categorize this node’s result”. Here are your menu options:
3. When you want to see how well your trees are performing, go to Usage Reports.
4. Select the Results report, enter the desired date range, and you can see how your tree performed:
Cool feature alert: Results reporting updates in real time when you change the category of any node.
That’s it! Any more questions? Feel free to contact us at any time.