Decision trees are a powerful tool to help people simplify complex scenarios, allowing us to display potential courses of action and demonstrate the flow of different processes. 

But what does a decision tree do? Decision trees serve to guide the user through an interactive series of decisions that lead to the next best action. They can be used for multiple real-world purposes, for example, in customer service, where they empower customers to discover solutions (such as the answer to a product query or a technical issue) for themselves. In a contact center environment, agents can use decision trees to provide an interactive script that will guide them through a call. Many companies also use decision trees to provide online training for their employees, as decision trees provide an effective framework to provide interactive training and testing. 

The possible uses for decision trees are endless. 

The good news is that it couldn’t be easier to start building a decision tree for free, today. Whether you need a decision tree for training purposes, for a contact center, or to host live on your website, Zingtree has got you covered.


What is Zingtree?

Zingtree is the leading platform for building and publishing interactive decision trees. You can use Zingtree for interactive troubleshooters, contact center scripts, medical, insurance, government, sales, and a myriad of other uses.

Zingtree helps organizations to standardize procedures and get actionable data to empower their users to follow Standard Operating Procedures, identify customer issues, and get results as quickly as possible, creating a world-class user experience and saving time and money.


How to create a decision tree with Zingtree

Creating a decision tree with Zingtree couldn’t be easier. The Zingtree toolkit makes building decision trees accessible to anyone, offering 3 unique and easy-to-use options for creation with no coding required.


1. The Wizard

This is the easiest way to create a decision tree. The interface walks you through the decision tree building process while you provide the questions (and answers) that your end-users will see and navigate through. Your decision tree is then automatically built for you – simple as that!

2. The Designer 

Another option is to use the Designer tool to draw out a decision tree in an easy-to-digest, visual way. On just one screen, you’ll be able to create the nodes for your decision tree, along with all of their connections, to see exactly how the tree will flow and function. The Designer is useful when you need to lay out your tree visually to represent a graph or model of decisions and their possible consequences. 

3. Overview

Overview is a “built from scratch” form-based option that allows you to create decision trees one node at a time. The Zingtree editor has tons of amazing tools that help you to refine your decision trees – perfect for trees that are more content-heavy, and for those who really know what they’re doing. 

Ready to get started? Get building. 


Want to discover more?

You can visit the Zingtree Gallery to explore a wide range of existing decision trees and decision tree templates. All of these live examples can be previewed and examined closely to see how they were built, as well as duplicated completely for a simple way to get started or gather inspiration. 

Plus, you can keep track of the health of your decision trees with Analytics & Reporting features. Additionally, you can receive direct feedback from end-users; these tools together make it easy to continually optimize for best performance. You can even A/B test to discover which message or offer works performs the best in your decision tree. 

Get started for free with Zingtree and begin building your decision tree today!