The Best Way to Build a Decision Tree

 

This documentation is for Zingtree Classic. Click the tab above if you are using the New Experience (Beta). 

Decision trees are a powerful tool to help people simplify complex scenarios, allowing us to display potential courses of action and demonstrate the flow of different processes. 

But what does a decision tree do? Decision trees serve to guide the user through an interactive series of decisions that lead to the next best action. They can be used for multiple real-world purposes, for example, in customer service, where they empower customers to discover solutions (such as the answer to a product query or a technical issue) for themselves. In a contact center environment, agents can use decision trees to provide an interactive script that will guide them through a call. Many companies also use decision trees to provide online training for their employees, as decision trees provide an effective framework to provide interactive training and testing. 

The possible uses for decision trees are endless. 

The good news is that it couldn’t be easier to start building a decision tree for free, today. Whether you need a decision tree for training purposes, for a contact center, or to host live on your website, Zingtree has got you covered.

 

What is Zingtree?

Zingtree is the leading platform for building and publishing interactive decision trees. You can use Zingtree for interactive troubleshooters, contact center scripts, medical, insurance, government, sales, and a myriad of other uses.

Zingtree helps organizations to standardize procedures and get actionable data to empower their users to follow Standard Operating Procedures, identify customer issues, and get results as quickly as possible, creating a world-class user experience and saving time and money.

 

How to create a decision tree with Zingtree

Creating a decision tree with Zingtree couldn’t be easier. The Zingtree toolkit makes building decision trees accessible to anyone, offering 3 unique and easy-to-use options for creation with no coding required.

 

1. The Wizard

This is the easiest way to create a decision tree. The interface walks you through the decision tree building process while you provide the questions (and answers) that your end-users will see and navigate through. Your decision tree is then automatically built for you – simple as that!

 

 

Decision trees are a powerful tool to help people simplify complex scenarios, allowing us to display potential courses of action and demonstrate the flow of different processes. 

But what does a decision tree do? Decision trees serve to guide the user through an interactive series of decisions that lead to the next best action. They can be used for multiple real-world purposes, for example, in customer service, where they empower customers to discover solutions (such as the answer to a product query or a technical issue) for themselves. In a contact center environment, agents can use decision trees to provide an interactive script that will guide them through a call. Many companies also use decision trees to provide online training for their employees, as decision trees provide an effective framework to provide interactive training and testing. 

The possible uses for decision trees are endless. 

The good news is that it couldn’t be easier to start building a decision tree for free, today. Whether you need a decision tree for training purposes, for a contact center, or to host live on your website, Zingtree has got you covered.

 

What is Zingtree?

Zingtree is the leading platform for building and publishing interactive decision trees. You can use Zingtree for interactive troubleshooters, contact center scripts, medical, insurance, government, sales, and a myriad of other uses.

Zingtree helps organizations to standardize procedures and get actionable data to empower their users to follow Standard Operating Procedures, identify customer issues, and get results as quickly as possible, creating a world-class user experience and saving time and money.

 

How to create a decision tree with Zingtree

Creating a decision tree with Zingtree couldn’t be easier. The Zingtree toolkit makes building decision trees accessible to anyone, offering 3 unique and easy-to-use options for creation with no coding required.

 

1. The Wizard

This is the easiest way to create a decision tree. The interface walks you through the decision tree building process while you provide the questions (and answers) that your end-users will see and navigate through. Your decision tree is then automatically built for you – simple as that!