We’re getting a lot of interest from Zendesk customers with Live Support and Call Center needs, so we’ve taken the past week to update our Zendesk Agent Scripting App to Version 4. The latest version can be downloaded from here.
Here’s what’s new:
1. Panels View. You can now display your trees in traditional “buttons” view, or have each clickable choice appear on a separate line in text, as shown here:
To set this up, there’s a new setting called “Display in Panels Style” (duh).
2. Tracking of tree nodes is improved, especially when the “back” or “reset” buttons are clicked.
3. Demo mode: Using the Agent Scripting app now uses your free allotment of Agent Credits while you are testing. In most cases, this will give you a longer trial period.
If you have additional feedback for our Zendesk app, then please reach out and let us know. In the meantime, be sure to find us on LinkedIn for questions and discussions from users like you.