Travis A., who is implementing Zingtree for a video technology company, was keen on using Zingtree to try to reduce his team’s support ticket load. He also needed to import a synopsis of the Zingtree session data into his Zendesk tickets so his tech support people could get some time-saving background information.
Travis wanted to emphasize the condensed Q&A part of the session. Done!
Here’s the new look of the Zendesk Decision Tree Support app:
Here’s what’s new in the Zendesk Support App, version 4:
- The Q&A view is now the default.
- Any “back” or “restart” button clicks no longer show in Q&A view.
- The answers clicked are highlighted, so it’s easy for a support person to see where the customer went at a glance.
Need help installing the app? Instructions are here.
This is Travis.
Thank you, Travis, for the awesome suggestions!