Zingtree Terminology: Understanding Your Decision Trees Pt. 1

Behind every great Zingtree decision tree is a powerfully built system. Understanding how these interactive decision trees work on a more fundamental level can help you to generate more effective, better customized trees to fit your needs. If you’re new to Zingtree, this glossary of basic terms will help you understand how our system works.


Buttons

These are the clickable actions an end-user takes when interacting with a tree. You can see examples of buttons below in “buttons style” and “panels style”.

Buttons Style

Buttons are the traditional display method of your decision trees’ interface. With this design, your customers will see answer options shown as clickable buttons. Each individual button answer will lead to a separate path respectively, depending on your customer’s selection.

Link Nodes

Following up the Q&A nodes for most-utilized are Link Nodes, which can allow your customer to click through to another web page, such as a scheduling system, how-to video and more. The action of opening this new page is tracked automatically in your Zingtree Reporting for that specific tree.

Nodes

A node is a page an end-user sees while using your tree, or an action that occurs.  Question Nodes and Answer Nodes show information, and give choices where to go next. Other kinds of nodes perform actions like sending an email, linking to a web page, opening another tree, or acting upon a session score.

Panels Style

We developed a second user interface style that you can adopt for your custom decision trees. The Panels style displays the same information as the traditional Button style does, in a fresh way that is optimized for longer answers. Each panel answer will lead to the next step in the path depending on your customer’s choice.

You can try out both Buttons and Panels style in the Zingtree Gallery to see which method is right for you.

Question Nodes, Answer Nodes

Old fashioned Q&A nodes are by far the most popular. As the name implies, Question nodes allow you to ask a question to your customer and provide one or more answer buttons. On the other hand, final Answer nodes propose a solution for your customer and contain no buttons. You can add unlimited nodes and grow your decision trees as big as you want!

Trees

Interactive Decision Trees are why we’re in business. They form the logic and structure of the knowledge you wantto share with others.

Trackable, customizable and dependable, Zingtrees are set up using three basic methods: Wizard, Designer, or right from scratch. After completing and saving your custom interactive decision tree, it can be embedded in your web site, or hosted by us. You can edit, preview and update your Trees whenever you’d like.

Here’s what one of our example trees looks like:

Tree Nodes (Sub-trees)

For larger, more complex projects, Tree Nodes (or sub-trees) come in handy to break down your decision tree in a more digestible way.  Simply put, you can have a button open another tree.

You’ll find that these sub-trees can occur naturally during the planning stages of complex trees; by containing themes in different trees, and later linking them into one final tree using Tree Nodes, you can concentrate freely on one step at a time.

 


Stay tuned for Part 2 of our Zingtree Terminology series coming soon. If you have any questions in the meantime, please contact the team!

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